I accidentally removed my work account from my Windows PC, and now I can’t sign in to PowerPoint, Excel, Teams, and other Microsoft apps.

황다경 20 Reputation points
2026-10-21T01:08:37.36+00:00

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윈도우에 회사 계정을 다시 추가하려고 하면 위 오류창이 뜹니다.

ㅠㅠㅠㅠㅠㅠㅠㅠㅠㅠ

Microsoft 365 and Office | Word | For business | Windows
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Answer accepted by question author
EmilyS_726 34,465 Reputation points Volunteer Moderator
2026-10-21T01:51:55.8433333+00:00

Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the person or envelope icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

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Next, type control panel in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the organization account, right click and delete all that is found.

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Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder. When it is launched, delete everything in the folder. If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache  

========================= Restart the computer after that.

Then try to sign into the account again. If it asks you if you allow organization to manage your settings, please choose "sign into this app only".

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