Lost access to microsoft email

If you can still sign in to the Microsoft account linked to your Xbox profile, add the new Gmail address as an alias, verify it, and make it the primary alias so the same account retains its subscriptions, settings, and Xbox identity.^1^

If you can still sign in

1. Open Edit account info:
   https://account.live.com/names/manage
2. Sign in to the Microsoft account currently associated with your Xbox gamertag.
3. Select Add email.
4. Choose the option to add an existing email address, then enter your new Gmail address.
5. Open the verification message sent to the new Gmail address and follow its link. If necessary, return to Manage how you sign in to Microsoft, select Verify beside the new address, and then select Send email.^2^
6. Back under Account aliases, select Make primary beside the new Gmail address.
7. Sign out and test signing in with the new Gmail address before removing anything.
8. After confirming it works, optionally select Remove beside the inaccessible old Gmail address.

This changes the sign-in address for the existing Microsoft account; it does not create a replacement Xbox account. Aliases share the same subscriptions, storage, settings, and password.^1^

The new Gmail address cannot be added if it is already associated with another Microsoft account.^3^

If you cannot pass sign-in verification

If Microsoft sends verification codes only to the inaccessible Gmail address:

1. First try Microsoft’s Sign-in Helper from the account sign-in page.
2. If you have no accessible verification method, complete the Microsoft account recovery form.
3. Use a device and location previously used with the account.
4. Provide as much historical information as possible, including old passwords and the hardware ID of an Xbox console frequently used with the account.^4^

If two-step verification was enabled and none of its alternate verification methods remain accessible, Microsoft states that support cannot bypass it or manually change the account details.^4^

If replacing all security information produces “Security info change is still pending,” the replacement has a 30-day waiting period.^5^

About the 25-character Game Pass codes

Changing the Microsoft account alias does not recover messages stored in the old Gmail mailbox or automatically forward previously emailed codes. If you already possess a 25-character code:

1. Go to https://redeem.microsoft.com.
2. Sign in with the recovered Microsoft account—the one associated with the intended Xbox gamertag.
3. Enter the code and select Next.^6^

If the codes exist only in the inaccessible Gmail mailbox, Gmail account recovery or assistance from the company that originally issued the codes is required; changing the Microsoft alias cannot retrieve those old emails.

References

1. Change the email address for your Microsoft account | Microsoft Support
2. How to verify an email address in your Microsoft account | Microsoft Support
3. "Something went wrong" with error ADDriverStoreAccessNonLocalException | Microsoft Support
4. Help with the Microsoft account recovery form | Microsoft Support
5. What does “Security info change is still pending” mean? | Microsoft Support
6. Redeem a gift card or code to your Microsoft account | Microsoft Support