My Copilot Pro expired.

Microsoft Support must review the Copilot Pro entitlement and Canada/Iceland billing mismatch; a community forum cannot reset an account entitlement.

Check whether this is a renewal or entitlement problem

1. Open Microsoft account → Services & subscriptions using the Microsoft account that originally purchased Copilot Pro.
2. Locate Copilot Pro and check its displayed state:
   • Expired with Renew or Resubscribe, and no renewal payment was taken: select Renew/Resubscribe. Microsoft documents these options as the self-service renewal path.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support")
   • Active or paid, but Copilot still reports expired: do not buy another subscription. This requires an entitlement and billing review.
   • Managed by Apple, Google Play, or another partner: renew through that billing provider rather than Microsoft. Third-party providers manage their own renewals and payment methods.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support")

Escalate the Canada/Iceland mismatch

Use Contact Microsoft Support, enter Copilot Pro expired – billing profile incorrectly uses Canada, select Get Help, and then Contact Support. Renewal and purchasing problems can also be routed to Sales support.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to renew your Microsoft 365 subscription | Microsoft Support")

Ask the agent to:

• Review the Copilot Pro subscription and entitlement state.
• Investigate why renewal is selecting a Canadian billing profile while the Microsoft account profile is Iceland.
• Confirm the supported renewal or repurchase route for Iceland.
• Check whether an existing payment or order should have activated the entitlement.

Provide the subscription status, expiration date, and any order or payment confirmation. Do not post order numbers, payment details, or account identifiers in this public forum.

Do not change the Microsoft account country again if it already shows Iceland. Instead, compare:

• Microsoft account profile country: Iceland
• Microsoft Store locale
• Payment method’s billing country and address
• Country displayed during renewal checkout

Microsoft notes that payment methods vary by region and that adding a payment method for another country requires the account country to be changed first.^3^ Because the account already shows Iceland, report the Canadian checkout profile to Support rather than switching regions repeatedly.

Only if Copilot Pro was purchased through Apple

On the Mac, iPhone, or iPad app used for the original in-app purchase:

1. Sign out of that Microsoft 365 app.
2. Close and reopen it.
3. Select Restore previous purchase on the Get Microsoft Copilot Pro screen.

This restoration option applies to eligible Apple App Store purchases.^4^ Google Play purchases must instead be managed through Google Play or its support.

References

1. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [How to renew your Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Add a new bank or credit card to your Microsoft account | Microsoft Support
4. Restore previous purchase of Microsoft 365 apps or Copilot Pro for Mac, iPhone, or iPad | Microsoft Support