Unable to change Outlook account password

Question

Unable to change Outlook account password

Kiel Encinias 0

Hello,

I am trying to change the password for my personal Outlook account, but I keep receiving this error message:

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."

I have tried multiple times, but the issue still occurs.

I can still access my Outlook mailbox normally, but I cannot complete the password change process.

Could someone please advise what might be causing this issue and how I can resolve it?

Thank you.

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5 answers

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Answer 1

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Answer 2

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Answer 3

UDIT KASHYAP BHUYAN - GUWAHATI 0

Using Mobile through Microsoft Authenticator it easy to change password.

Kiel Encinias 0 Reputation points

2026-10-10T04:50:13.09+00:00

Hi, I am unable to successfully add my account here; even though it indicates that the addition was successful, the home page still shows a prompt to add an account.

Answer 4

EmilyS726 272.3K Independent Advisor

Hello,

Please try opening an InPrivate or Incognito browser window, then go to:

https://account.microsoft.com/security

Sign in and try changing your password from there using the "change password" option.

If you still get the same error, try using this link:

https://account.live.com/password/reset

If neither works, it could be a temporary service issue or security restriction.

Has this been happening for several days, or did it just start today?

Have you tried on a different device, or use different internet?

Kiel Encinias 0 Reputation points

2026-10-10T04:59:47.6866667+00:00

Hello,

Thank you for your reply.

I have tried on different devices, including my computer and mobile phone, but I still get the same error when changing my password.

This issue started three days ago when I first tried to change my password. I had never tried to change it before, so I’m not sure if this is a new issue or if it has always existed.

I also tried the first method through the Microsoft account security page, but it did not work.

I have not tried the account recovery link because I can still sign in and use my account normally. I only need to change my password, not recover my account.

Could you please advise what else I can try?
EmilyS726 272.3K Reputation points Independent Advisor

2026-10-10T05:15:12.1066667+00:00

What about using different internet? Have you tried that?
Kiel Encinias 0 Reputation points

2026-10-10T05:55:14.6966667+00:00

I've tried, still can't change the password :(
EmilyS726 272.3K Reputation points Independent Advisor

2026-10-10T13:21:00.5133333+00:00

Go to https://account.microsoft.com/security and select Advanced security options. Microsoft confirms that replacing all security information can trigger a 30-day restriction that prevents password changes, even while Outlook.com remains accessible. Could this be your scenario? Did you recently change your security information here?
Kiel Encinias 0 Reputation points

2026-10-12T02:17:23.6433333+00:00

Hi, I’m not sure about this. I haven’t been using this Outlook account regularly, so I’m not familiar with the previous security settings.

I don’t remember changing the security information recently. Could you please help me confirm whether this account is under the 30-day security information replacement restriction, or let me know what steps I should take to change the password?

Thank you for your help.
EmilyS726 272.3K Reputation points Independent Advisor

2026-10-12T02:23:19.4333333+00:00

Does it allow you to click on "Manage how I sign in" page? If so, once you are in, is everything listed yours?

Please do NOT share screenshot since this page contains a lot of private info. Also on this page, if you scroll down, any chance "passwordless" is turned on?

Answer 5

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