Trouble downloading windows update and drivers

Please reset the Windows Update cache using this batch file to see if that fixes the issue:

https://gist.github.com/winhelponline/af9296c106448a664a6229d8146a85fd

1. Download the zip file and extract the batch file to the desktop.
2. Right-click on the batch file, click Properties, click "Unblock" (if present), and OK.
3. Double-click the batch file to run it.
4. After it completes execution, don't close it yet.
5. Right-click on that Command Prompt window, click "Edit" and click "Select all"
6. Right-click on that Command Prompt window, click "Edit" and click "Copy" (This copies the output to the clipboard.)
7. Paste the info (Ctrl + V) into your reply window.

Hello,

Welcome to the Microsoft Windows Community.

I hope everything is okay. We apologize for the inconvenience and thank you for seeking support. In order for us to accurately understand the scenario on your device and provide you with appropriate guidance, we need some additional information.

1.Press Win + R, type msinfo32,  and press Enter. Then, capture and share an image of the displayed window.

2.Press Win + R again and paste the command ms-settings:windowsupdate (or manually open Settings -> Update and Recovery -> Windows Update -> Update History) and also send a screenshot of that screen.

I look forward to getting back to you with the information so we can continue the support. Please note that these driver updates are optional; if you prefer, you can check for available versions on your computer manufacturer's support website.