App Crashing when uploading a document

Sourabh Kumar 20 Reputation points
2026-10-08T05:42:55.35+00:00

I am using power apps app on mobile phone and trying to upload a document on my code app but code app is crashing whereas on pc my code app app is working fine is there any limitation?

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  1. AI answer

    2026-10-08T05:43:11.5366667+00:00

    Yes. In Power Apps mobile, an app can reset or appear to crash when it uses more device memory or processing than the phone can provide. This is especially common during heavier actions such as uploading files, using native controls, or when the app is sent to the background. On Android, this can look like a crash because the app closes and returns to the home screen.

    Supported causes include:

    1. The app is using too much total memory.
    2. The app is using too much memory or processing at one time.
    3. The app is moved to the background, including when native controls are used.

    Why it works on PC but not mobile:

    • Mobile devices have stricter operating system limits for memory and background processing than PCs.
    • If the app exceeds available resources on the phone, Power Apps mobile resets the app.

    What can be tried on the phone:

    1. In the Power Apps mobile app, open the user profile page and select Clear cache. Warning: this removes SaveData and app caches.
    2. On Android, make sure the Power Apps mobile app is prioritized in device settings, such as battery optimization and app sleep settings.
    3. Close other running apps and free device storage by removing unneeded data.
    4. Use the app more slowly during heavy actions such as navigation, taking pictures, saving, loading data, or uploads.

    If the issue happens only with this app during document upload, the app developer should review the app because canvas apps can reset in Power Apps mobile when they use too many resources.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Dora-T 1,300 Reputation points Independent Advisor
    2026-10-08T06:28:33.3633333+00:00

    Hi @Sourabh Kumar

    Based on my research of the available Microsoft documentation, I couldn’t find any information confirming a specific limitation in Power Apps Code Apps that would prevent document uploads on mobile devices. 

    In the meantime, you can try the following steps: 

    -Update the Power Apps mobile app to the latest version. 

    -Restart your mobile device. 

    -Try uploading a different document type or a smaller file to check whether the issue is related to the file. 

    If the issue persists, I recommend posting your question in the Microsoft Power Platform Community Forum Thread, as this forum does not currently have a dedicated Power Platform tag. It's a great space with helpful and knowledgeable members who may be able to share their insights and suggestions. You may find additional guidance there that could help with further troubleshooting.

    Thank you very much for your patience and understanding. While I may not be able to resolve this directly on this forum, I hope the suggested community can provide you with more specific guidance and support.

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