Hi, @Michel Laliberté
To help narrow down the issue:
- May I know what other troubleshooting steps have you already taken? This will help me avoid recommending them again.
- Have you already checked whether you have any third-party antivirus software running?
If you haven't tried anything yet please start by:
First, make sure there's no third-party antivirus software active that might be interfering with the update process:
- Open the Windows Security app.
- Click the "Settings" (gear icon) in the lower left.
- Under Security Providers, click "Manage Providers".
- Verify if Microsoft Defender Antivirus is the active antivirus and Windows Firewall is the firewall.
- If not, please uninstall the third-party antivirus, restart your PC, and check again at Settings > Windows Update.
If issue persists, run again the Windows Update Troubleshooter from Get Help app:
- Open Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Update and click Run. This will open the Get Help app.
- Select "I can't download, install, or uninstall an update" and click "Yes".
- This will automatically identify and address any errors and restart the update process. This step is purely automatic.
- Please continue to follow the prompt if the issue persists.
If the issue persists, please provide more details by answering my questions.
Click "Add comment" to let me know.
Thanks!