can't cancel minecraft realms

Question

can't cancel minecraft realms

Julia Keseling 0

I started a minecraft realms on bedrock a while back and now I wish to cancel it. I know I used the same email and card information. I can't cancel from minecrafts website or game menu. I checked my microsoft account subscription page and minecraft realms won't show up. I know I subscribed to minecraft realms on this account and now I can't cancel it.

0 comments

2 answers

Your answer

Answer 1

Hello Julia Keseling,

Welcome to Microsoft Q&A forum.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, if you cannot find the realms purchase in subscription, you should contact Microsoft Support to see if they can track it using the gamertag.

Type Live chat in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose Other products
On the Category tab, choose Billing and Account Profile questions
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.

Answer 2

Try these checks in order:

Sign in at Subscriptions with the exact Microsoft personal account that purchased the Realm.
If the subscription is listed, select Manage > Cancel. If it shows Turn on recurring billing instead of Manage, it is already set to expire and no further cancellation is needed.
If the Realm still does not appear, check whether it was purchased through a third party. If it was bought through Google Play or the Apple App Store, cancellation and refunds must be handled through their support, not the Microsoft subscriptions page.
If it was purchased from another retailer, that retailer manages the subscription and billing.
If the charge continues after cancellation, check the subscription end date. Cancellations must be made more than 2 days before the billing date.
If the charge is not recognized or the subscription still cannot be found, use the Manage your payments page to investigate the billing charge.

A similar reported case was resolved by verifying that the signed-in Microsoft Store/account was the actual purchasing account, even when the user believed it was the same one.