Help with One drive

Lora Broehm 0 Reputation points
2026-10-04T20:00:49.5+00:00

I have an old computer and it won't let me update. So I can't get to my one drive. Whenever I try to get on a system that's like, am I church, I can't get on because they have their own system. How can I get on OneDrive? I have things I need.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. AI answer

    2026-10-04T20:01:04.9966667+00:00

    If the old computer is running Windows 7, 8, or 8.1, the OneDrive desktop app is no longer supported there. For personal OneDrive accounts, syncing stopped on those systems after March 1, 2022.

    Use one of these supported ways to access files:

    1. Use the OneDrive website
      • Sign in at OneDrive website.
      • This is the supported option for older computers that cannot be updated.
      • Files already in OneDrive remain available there.
    2. Upgrade the computer if possible
      • Update the PC to Windows 10 or Windows 11 to use the OneDrive desktop app again.
      • If the computer cannot meet those requirements, continue using the web version.
    3. If sign-in fails on another computer
      • Make sure the correct Microsoft account username and password are being used.
      • If the OneDrive icon is gray or crossed out, open OneDrive and sign in again.
      • If the other system belongs to an organization such as a church, that device may be set up for a work or school environment. In that case, personal OneDrive access can fail if the wrong account type is used.
      • If an error says the selected user account does not exist in the tenant, that means a Microsoft personal account is being used on a work or school OneDrive sign-in page. Use the personal OneDrive website instead.
    4. If the website still will not open
      • Try a different internet connection, such as a mobile hotspot.
      • A firewall, VPN, or internet provider may be blocking access.
    5. If the password is the problem

    If the goal is just to get important files now, the fastest path is to sign in through the OneDrive website from a device and network that allow personal Microsoft account access.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Bulldog 4,765 Reputation points
    2026-10-04T20:10:21.3633333+00:00

    You don't need your old computer to access your OneDrive. From any computer, open any web browser and go to https://onedrive.live.com

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  3. John Jefferson Doyon 88,935 Reputation points Independent Advisor
    2026-10-04T20:46:06.63+00:00

    Hi, @Lora Broehm

    Have you already tried signing in to OneDrive through a web browser at https://onedrive.live.com?

    If the OneDrive app will not work because the computer is too old, you may still be able to access and download your files from the OneDrive website.

    If the church computer blocks personal Microsoft accounts, you will need to use another computer, phone, or tablet that allows you to sign in.

    What happens when you try signing in at OneDrive.com?

    Click "Add comment" to let me know.

    Thanks!

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