how to reach out to customer care

Andrea Anil 0 Reputation points
2026-10-04T09:56:46.5433333+00:00

i own a lenovo laptop and recently i had to replace the motherboard and, due to that i lost all my access to all the Microsoft apps such as word, pinpoint etc. when i reach out to the lenovo the ask me to get connected to Microsoft, for the record i purchased the laptop including the apps as well. how can i reach out to the customer care i would like to talk with them.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. Aashok Kumar Sharma 0 Reputation points
    2026-10-05T04:01:51.9133333+00:00

    When a laptop's motherboard is replaced, Microsoft's activation servers register the device as a completely new computer. This is why you lost access to your pre-installed apps (like Word and PowerPoint), as OEM licenses are tied to the original hardware's specific digital signature. The most effective way to help her is to direct her to the official Microsoft Support website or the built-in Windows Get Help app to initiate a live chat or callback, advising her to keep her original purchase invoice and Lenovo repair documents on hand so the agent can manually authenticate and restore her software license.

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