Alias email not recieving Emails

Question

Alias email not recieving Emails

Zephyr 0

I recently changed my primary email on Microsoft and removed the old primary, i later realized i had some accounts associated with this old email, now i need to reset a password on that other account so i added that old email back as a alias but its been weeks now and i still im not receiving emails sent to that alias i even tried sending some myself from a Gmail and it sends properly but my outlook doesn't receive it. anyone know where i can go to fix this

0 comments

1 answer

Your answer

Answer 1

Chloe-V 13,460 Microsoft External Staff Moderator

Hi @Zephyr

I understand how concerning this is, especially when you need the old address to receive a password-reset email.

If the removed alias ended ******@outlook.com, @hotmail.com, @live.com, or @msn.com, removing it permanently deletes that email address. Even if you appear to have added the same address again, the original mailbox alias cannot be restored or reused.

If the alias uses another provider, such as Gmail or Yahoo, adding it to your Microsoft account only makes it a sign-in alias. Emails sent to that address will continue going to the mailbox hosted by that provider, not to Outlook.

For the account that requires a password reset, try updating the registered email address or using another recovery method offered by that service.

Please feel free to let me know if you have any further updates, thanks.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-V 13,460 Reputation points Microsoft External Staff Moderator

2026-10-05T00:32:20.18+00:00

Hi @Zephyr

May I know if you have got any chance to check my answer? I am glad to help if you have any other questions.
Zephyr 0 Reputation points

2026-10-05T01:36:11.6533333+00:00

doesn't make sense that a added alias can not receive emails the point in adding a alias is for log ins and to allow emails being sent to those alias, i have only outlook.com endin as alias
Chloe-V 13,460 Reputation points Microsoft External Staff Moderator

2026-10-05T23:56:44.9166667+00:00

Hi @Zephyr

You are correct that an active Outlook.com alias should normally be able to receive emails. However, adding a new alias does not restore an Outlook.com address that was previously removed.

Could you confirm whether the exact old email address currently appears under Account aliases in your Microsoft account? This will help determine whether it is active or whether a different, similar address was added.