Sending, receiving, and organizing email in Outlook.com
Welcome Andre Mccoy,
I'm sorry to hear that your account may have been compromised.
Before we look at closing the account, could you please clarify:
- Are you still able to sign in to the Microsoft account?
- When you try to close the account, what exact message or error do you receive?
- Have you already regained control of the account by changing the password, or does the hacker still have access?
If you can still sign in, I recommend first securing the account before attempting closure:
- Go to the Microsoft Security page: Microsoft account security
- Change your password immediately.
- Review recent sign-in activity and remove any unfamiliar devices or sessions.
- Verify that your security information (email addresses and phone numbers) has not been changed.
Looking forward to your update.