Double Charged

Terry Boston 0 Reputation points
2026-10-02T12:37:23.8033333+00:00

I want to talk to a real person. I was charged for a yearly plan when I am on a monthly plan

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. AI answer

    2026-10-02T12:37:38.8233333+00:00
    1. Sign in to Services & subscriptions and check whether both a monthly and a yearly subscription appear: https://account.microsoft.com/services
    2. Open Manage for the subscription and review the billing cycle. If the yearly plan is listed and not wanted, cancel it or turn off recurring billing for that plan.
    3. Check Order history for duplicate charges close together and confirm whether the yearly charge appears there.
    4. If the charge does not appear in that account, check other Microsoft accounts that may use the same payment card, or go to Manage your payments and select Investigate to search for other accounts using the card.
    5. To speak with a real person, use Contact Microsoft Support: https://go.microsoft.com/fwlink/?linkid=2258619. Enter the billing problem, select Get Help, and then select Contact Support to be routed to the best support option.

    If the yearly charge happened after cancelling, check whether the cancellation was made less than 2 days before the billing date, because that can still allow a payment to be taken.

    If the payment method may be compromised, contact the bank or payment provider immediately to prevent more charges.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 937.9K Reputation points Independent Advisor
    2026-10-02T13:10:16.91+00:00

    This forum is just a user to user forum, to protect users, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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