can not pates share lik from onedrive in outlook classic

Question

can not pates share lik from onedrive in outlook classic

Napat Sawangtrakul 0

I’m unable to paste links into Outlook Classic. The links are shared from OneDrive. I have already tried uninstalling and reinstalling Office, as well as repairing the Office installation, but the issue still persists.

The same issue occurs in Word and Excel. I cannot paste the link directly and have to copy the link into another application first, then copy it again and paste it into Outlook, Word, or Excel.

Is there a way to fix this issue permanently?

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Answer 1

Darren Bruce 1,745 Independent Advisor

Dear Napat Sawangtrakul,

Based on your description, this does not appear to be an issue with Outlook only, since the same behavior occurs in Outlook Classic, Word, and Excel. That suggests the problem may be related to the Office clipboard integration, link handling, or an interaction with another application rather than the Outlook installation itself.

To help narrow down the cause, could you please confirm a few details?

Are the OneDrive links generated from a work/school (OneDrive for Business) account or a personal Microsoft account?
Does the issue occur when copying all types of URLs, or only links generated through the OneDrive Share feature?
Does it appear any error message when you paste directly into Outlook, Word, or Excel?

In the meantime, you can also try:

Signing out of Office applications and signing back in.
Clearing the Windows clipboard (Win + V > Clear all).
Disabling Outlook add-ins and testing again or you can start Outlook, Word, or Excel in Safe Mode ( press windows + R then type: outlook.exe /safe, winword.exe /safe, excel.exe /safe)
Testing with a different Windows user profile to determine whether the issue is profile-specific.
Updating Office and OneDrive to the latest available build.

Looking forward to your update.

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Napat Sawangtrakul 0 Reputation points

2026-10-02T09:37:02.4533333+00:00
Dear @Darren Bruce

The links are generated from a work account (OneDrive for Business).

The issue only occurs with links shared from OneDrive.

There is no error message or notification when trying to paste the link.

Currently, around five people in our company are experiencing the same issue. Two to three weeks ago, repairing the Office installation was still effective in resolving the issue. However, since this week, the repair option no longer fixes the problem at all.

The issue is affecting multiple users, so I suspect it may be related to a recent Office, OneDrive, or Windows update rather than an issue with an individual user’s installation.
Darren Bruce 1,745 Reputation points Independent Advisor

2026-10-04T04:41:00.0633333+00:00

Hello,

Thank you for the additional details.

Given that multiple users are experiencing the same behavior and Office repair is no longer effective, I would also recommend that your Microsoft 365 administrator check the Microsoft 365 Service Health Dashboard for any ongoing incidents and compare the Office, OneDrive, and Windows build versions between affected and unaffected users.

If possible, please share:

Office version/build number (File > Account > About Outlook/Word)

Whether the issue occurs when Office applications are started in Safe Mode

Which browser is being used when copying the OneDrive sharing link (Edge, Chrome, Firefox, etc.)?

These details may help determine whether this is a recent regression introduced by an Office, OneDrive, or Windows update.