I am unable to raise support request

Question

I am unable to raise support request

Pramod Kondeti 0

I am unable to raise support request from my subscription from protal.azure.com

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2 answers

Your answer

Answer 1

To create an Azure support request for a subscription, the account must have one of these roles at the subscription level: Owner, Contributor, or Support Request Contributor. If the request involves multiple subscriptions, the required access is needed on each one.

Try this path in the Azure portal:

Select the ? icon in the global header.
Enter a few words describing the issue.
Follow the prompts and review any recommended solutions or diagnostic checks.
If the issue is not resolved, select Create a support request.
In Problem description, select the correct subscription where the problem occurs.
If prompted with recommendations again, select Return to support request, then Next.
In Additional details, provide clear Problem details, including when the issue started and steps to reproduce it. Avoid personal or confidential information.
Choose whether to allow Advanced diagnostic information.
In Support method, select the available Support plan and Severity.

Another supported path is from the affected resource:

Open the resource in Azure portal.
In the resource menu under Help, select Support + Troubleshooting.
Follow the prompts.
If the suggested fixes do not help, select Create a support request.

If support request creation is still unavailable, verify that the account has the required subscription role or contact the tenant administrator or support agreement owner to confirm access and entitlement.

Answer 2

Hi @Pramod Kondeti

There are several common reasons why you may be unable to create a support request from an Azure subscription:

Insufficient permissions

To create support requests, the account typically requires appropriate Azure permissions on the subscription.

Verify that you have sufficient access, such as Owner, Contributor, or a role that includes support request permissions.

Unsupported subscription type

- Some subscription types may have limitations on support request creation.

   - For example, certain trial, sponsorship, student, or restricted subscriptions may provide limited support options.

   **No active support plan**

      - Technical support requests generally require a valid Azure support plan.

         - Without an eligible support plan, only billing or subscription-related support options may be available.

         **Directory or tenant restrictions**

            - If you belong to multiple Microsoft Entra tenants, ensure that you are signed in to the correct tenant associated with the subscription.

            **Portal-related issue**

               - Try signing out and back in.

                  - Test using an InPrivate/Incognito browser window.

                     - Clear browser cache and cookies, or try a different browser.

Recommended checks:

Confirm your subscription type.
Verify your role assignment under Subscription > Access Control (IAM).
Check whether a support plan is attached to the subscription.
Review any error message displayed when attempting to create the support request.

If the issue persists, please provide:

The subscription type (Pay-As-You-Go, CSP, Visual Studio, Student, etc.)
Your role on the subscription
The exact error message or screenshot

This information will help determine whether the issue is related to permissions, subscription eligibility, or a portal configuration problem.

Thanks.