IMAP/POP issues

Question

IMAP/POP issues

Nathan Keeling 0

Hello,

On my work outlook, I am not receiving new emails through unless I click repair on the account details and enter my password every time and then have to sync my emails everytime.

Does anyone know why this is happening and how to stop it?

thanks

Jeff C 0 Reputation points

2026-09-30T12:57:45.36+00:00

Are you getting the emails on your mobile device through Outlook or is Outlook working correctly on other devices?
Nathan Keeling 0 Reputation points

2026-09-30T13:01:47.2+00:00

Outlook is working correctly on the mobile just not coming through on the laptop outlook app
Jeff C 0 Reputation points

2026-09-30T13:12:51.68+00:00

Hey Nathan, what office 365 license do you own?

Also, check in Windows 11 - go to settings/accounts to see if you have another work or school account attached. You may have a personal account attached that is not licensed and the system is aggregating that account through your apps instead of your licensed work account.

2 answers

Your answer

Jeff C 0 Reputation points

2026-09-30T12:57:45.36+00:00

Are you getting the emails on your mobile device through Outlook or is Outlook working correctly on other devices?
Nathan Keeling 0 Reputation points

2026-09-30T13:01:47.2+00:00

Outlook is working correctly on the mobile just not coming through on the laptop outlook app
Jeff C 0 Reputation points

2026-09-30T13:12:51.68+00:00

Hey Nathan, what office 365 license do you own?

Also, check in Windows 11 - go to settings/accounts to see if you have another work or school account attached. You may have a personal account attached that is not licensed and the system is aggregating that account through your apps instead of your licensed work account.

Answer 1

Helen Luu 3,385 Independent Advisor

Hello @Nathan Keeling

It sounds like you may be experiencing an authentication issue, as Outlook only starts receiving new emails after you repair the account, sign in again, and manually sync your mailbox. Could you please try the following steps?

1. Create a new Outlook profile

A corrupted Outlook profile can sometimes cause sign-in or synchronization issues. Please create a new profile and re-add your account by following the steps in: Create an Outlook profile - Microsoft Support

2. Try Classic Outlook

If you are currently using the new Outlook, please try the account in Classic Outlook and check whether the same issue occurs. Install or reinstall classic Outlook on a Windows PC - Microsoft Support

3. Disable third-party applications

If you are using a VPN, antivirus, firewall, or any other security software, please temporarily disable them and test Outlook again, as they can sometimes interrupt the sign-in process.

4. Repair Office

Open Control Panel > Programs and Features.
Locate Microsoft Office or Microsoft 365 Apps.
Right-click it and select Change.
Run Quick Repair first, and if the issue continues, run Online Repair.

If the issue persists, please let me know.

Empire Lumber 0 Reputation points

2026-10-02T05:02:23.7766667+00:00

I need help with this issue and i need to talk to an actual person
Helen Luu 3,385 Reputation points Independent Advisor

2026-10-04T13:12:22.7133333+00:00

Hi,

If you want to work with a Microsoft representative, I would recommend you to create a support ticket to Microsoft Support team by following this documentation: Get support - Microsoft 365 admin | Microsoft Learn

If you are not the admin of the organization, please reach out to your IT admin to raise on behalf.

Additionally, please try those steps I mentioned earlier. If it does not help, please feel free to let me know.

Answer 2

Nathan Keeling 0

think I have resolved it. thanks

Helen Luu 3,385 Reputation points Independent Advisor

2026-09-30T15:00:05.6833333+00:00

Thank you for the update. I’m very glad to hear that the issue has been resolved.

If you have any further concern about this matter, please feel free to let me know. I’ll be happy to help.
Empire Lumber 0 Reputation points

2026-10-02T05:01:18.99+00:00

How did you resolve it, I am having the same issue
Hornblower409 16,580 Reputation points

2026-10-03T19:56:02.05+00:00

@Empire Lumber said

I am having the same issue

If the suggestions in this thread did not help, I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.