A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Try these steps in order on Windows:
- Install the latest Office updates
Open any Office app if possible, then update Microsoft 365/Office. Out-of-date files can cause PowerPoint to hang or fail to open. - Check whether PowerPoint is busy
If PowerPoint opens but freezes, look at the status bar at the bottom of the window. If another process is using PowerPoint, wait for that task to finish before trying anything else. - Start PowerPoint in Safe Mode to test add-ins
- Select Start
- Type
PowerPnt /safe - Open PowerPoint
- Go to File > Options > Add-Ins
- Select COM Add-ins > Go
- Clear all check boxes
- Select OK
- Restart PowerPoint
- Repair Office
- Close all Office apps
- Open Control Panel > Programs and Features
- Right-click Microsoft Office or Microsoft 365
- Select Change > Repair
- Update antivirus software
If antivirus software is outdated, PowerPoint may not work correctly. - Check antivirus integration with PowerPoint
Some antivirus tools interfere with PowerPoint. Disable PowerPoint integration or antivirus add-ins in PowerPoint if that feature exists.
Warning: Changing antivirus settings can make the PC more vulnerable to malicious attacks. - Change the default printer
PowerPoint loads a default printer at startup.- Open Control Panel > Hardware and Sound
- In the printer list, right-click Microsoft XPS Document Writer or Send to OneNote
- Select Set as default printer
- If a specific PPT file will not open
If the error says PowerPoint cannot read the file or the presentation cannot be opened:- Open File Explorer
- Right-click the file > Properties
- If Unblock appears, select Unblock > Apply > OK
- Try opening the file again
- If PowerPoint says it cannot open the file type
PowerPoint 2007 and later cannot open presentations saved as PowerPoint 95 files. That file must be opened in PowerPoint 2003/2002/2000/97 and saved again as Presentation (*.ppt). - If PowerPoint still does not open or keeps freezing
Try advanced troubleshooting such as a selective startup. If that does not help, contact Microsoft Support.
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