False Positive Block & Signup Issues: New domain qemera.com flagged by SmartScreen and blocked from account creation

Hello,

I am writing to request an escalation and manual review for our company's new domain, qemera.com. We are currently encountering two severe issues tied to Microsoft's security/reputation filters:

1. SmartScreen False Positive Block: Our website was recently launched as a legitimate corporate portfolio for our CX outsourcing and seat-leasing business. However, users attempting to access https://qemera[.]com via Microsoft Edge or Windows are being blocked by a Microsoft Defender SmartScreen warning. The site is completely safe and clean.
2. Microsoft Account Creation Failure: In addition to the website block, I am having trouble creating a personal Microsoft account using my company email address under the same domain (e.g., @qemera.com). The signup system appears to be blocking or rejecting the domain entirely.

Because the domain is brand new, we strongly suspect both issues are false positives triggered automatically by a lack of initial domain reputation history.

Domain Details:

• Website URL: https://qemera[.]com
• Nature of Business: B2B Customer Experience (CX) outsourcing and seat-leasing services.
• Current Status: The domain has been verified clean across other security vendors on tools like VirusTotal.

Could a forum moderator or Microsoft specialist please help escalate this case to the SmartScreen and account validation teams to clear our domain?

Thank you for your assistance.

To make sure you are fully prepared to answer any follow-up questions from the forum experts, could you clarify:

• What exact error message or screen do you see when the Microsoft account creation fails (e.g., "This email address looks incorrect," "You can't sign up here with a work email," or something else)?

This will let us know if Microsoft is blocking it based on reputation, or if it is a corporate system mismatch.

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