How to recover missing Sway file

Hi Colin,

If you're seeing the message below:

"This Sway is unavailable, most likely because it has been deleted or the link is erroneous. If you are the owner, check your deleted Sways."

and the Sway does not appear in the Deleted Sways section, recovery options may be limited. However, I recommend trying the following:

• Verify that you're signed in with the same Microsoft account that was originally used to create the Sway. If you have multiple personal, work, or school accounts, please check each one.
• Check whether you previously exported the Sway to Word or PDF, or shared it with collaborators who may still have a copy.
• If the Sway was created using a school account, contact your Microsoft 365 administrator. They may be able to determine whether the Sway was deleted or if ownership/access has changed. In some cases, administrators can reassign Sways owned by deleted users within the available retention period. For reference: Reassign Sways from a deleted user account - Admin Help | Microsoft Support

If you have any questions or need further assistance, please feel free to share them in the comments on this post.

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