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Your latest update wiped out my office 2019. your system will not accept my product key i have been using for years. i cannot access critical files.
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What happens if you can no longer find the product key as it’s been a number of years since installation ☹️
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When you first activated Office 2019 that licence should have become associated to your Microsoft Account as a digital licence online, the product key can no longer be used and it is from there that you can re-install Office without the need for a product key:
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My version of Office Home and Office 2019 was preinstalled on a Dell laptop, along with Win11. I used Office yesterday, and it's gone now; probably related to KB5002907.
There is no COA for the OEM licenses. What do I do?
I feel your pain Brother.
It took me, Gemini, over 5 hrs, non stop, to work thru the issue (no way to contact Microsoft for help). I was fortunate because I had the original software downloads and the product key.
Gist of it seemed to be that after the update, Office 365 took control and would not let the standalone Office 2019 come thru.
Obviously, I'm not at IT person but wow, frustrating for sure.
Good luck
I've lost my access to 2019, MS365 wants me to subscribe but need 2019 not 365!!
My account is saying MS365 was cancelled in 2023, I've never had it, and Office 2019 now not listed?
HELP
should of, could of, would of...in theory yes, practically, nah
Hi
First, sign in here with the Microsoft account you originally used to set up Office 2019: https://account.microsoft.com/services
If Office 2019 is listed and the apps are missing, select Install to reinstall it, then sign in with the same account to activate. You don’t need to redeem an already-linked product key again.
If Office isn’t listed or activation still fails, could you share the exact error message or a screenshot? Please hide your product key and personal details.
You can reinstall Office by following my reply above.
No you can't, not when office 365 hijacks your system.
Did you successfully install Office? Does your Microsoft account subscription include Office?
Will there be any error messages during installation? Could you provide a screenshot so I can see the specific situation?
No.
As my original message stated, it's over. AI and I fixed
a 5+ hour slog with the help of AI that understood how MS applies updates, Office 365 and the telltale signs of what transpired.
