connection problem

jean bosco 0 Reputation points
2026-09-23T10:10:44.28+00:00

how to fix an issue of ' your connection is not private' and ' the site can't be reached' this happens while I'm downloading a file from chrome

Windows for home | Windows 10 | Internet and connectivity
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  1. AI answer

    2026-09-23T10:11:00.7666667+00:00

    Try these fixes in order:

    1. Correct the PC date and time.
      • Open Settings > Time & Language > Date & Time.
      • Turn on Set time automatically.
      • Select Sync now.
      • Incorrect time can cause certificate errors such as "Your connection is not private".
    2. Check whether the problem is browser-specific.
      • Try the same download in another browser.
      • If it also fails there, the issue is likely network-related rather than Chrome-specific.
    3. Test the network connection.
      • Restart the router or try a different network.
      • If possible, use a wired Ethernet connection instead of Wi‑Fi.
    4. Reset network components in Windows.
      • Open Command Prompt as administrator.
      • Run these commands in order:
        • netsh winsock reset
        • netsh int ip reset
        • ipconfig /release
        • ipconfig /renew
        • ipconfig /flushdns
      • Restart the PC after running them.
    5. Check proxy settings.
      • If a proxy is enabled, verify it is correct or disable it for testing.
      • Proxy or HTTPS interception can block downloads or trigger certificate/privacy errors.
    6. If using Ethernet, verify the cable and port.
      • Make sure the cable is firmly connected on both the PC and router.
      • Confirm it is connected to the correct Ethernet port on the router, not the Internet port used for the modem.
    7. Use Network reset only if the earlier steps do not help.
      • Open Settings > Network & internet > Advanced network settings > Network reset.
      • Select Reset now.
      • Warning: this removes and reinstalls network adapters and resets network settings to default. VPN software or virtual network components may need to be set up again.
    8. If the issue started after a recent update, reinstall the network adapter driver.
      • Open Device Manager.
      • Expand Network adapters.
      • Right-click the Ethernet adapter and select Uninstall device.
      • Restart the PC so Windows reinstalls the driver.
      • Warning: download a backup driver from the PC manufacturer first if possible.

    References:

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  2. franco d'esaro 25,186 Reputation points Volunteer Moderator
    2026-09-23T10:44:53.2833333+00:00

    Hi.

    How do you connect—via LAN or Wi-Fi? Does the problem occur in both cases?

    Please specify the exact computer model or motherboard model, or go to Start, type "msinfo" in the search box, and attach a screenshot of the System Information page.

    Right-click the Start button > Device Manager, expand "Network adapters," and post a screenshot.

    Specify which firewall/antivirus you are using.

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