RECOVER/REFUND 365-FAMILY

Gary Wood 0 Reputation points
2026-09-21T19:06:48.1566667+00:00

April 26th renewed MS365-Family ($129.99)-bank verified @ $141.95).. July 16th mistakenly ordered MS365-Premium ($109.19 bank verified @ $109.19)... July: all 365 apps could not open on my devices... I want to revert to 365-Family ACTIVATION and cancel/refund for double billing and loss of service since July

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. Lester Bernard Reyes 86,010 Reputation points Independent Advisor
    2026-09-26T19:16:09.0033333+00:00

    Hi, thank you for replying. To confirm, have you processed the refund by following the steps above? If yes, I recommend waiting for the refund, as it may take days or weeks depending on your bank.

    Moreover, if you need further help, you may reach Microsoft Accounts and Billing support by following the steps below:

    Go to this link: https://support.microsoft.com/home/contact

    In the search bar, type in your issue, then hit Enter.

    Scroll down to the bottom and select the blue button "Contact Support"

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  2. Lester Bernard Reyes 86,010 Reputation points Independent Advisor
    2026-09-21T19:41:17.6733333+00:00

    Hi, I'm Bernard. I'm happy to help!

    To request or get a refund, kindly follow the steps below:

    Go to: https://account.microsoft.com/services

    Look for the Microsoft 365 subscription you have.

    Click Manage > select Cancel, then follow the prompts to refund the subscription.

    To activate or renew your Office subscription:

    Go to: https://account.microsoft.com/services

    Look for the Microsoft 365 subscription you have.

    Click Manage and follow the prompts to renew.

     

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