Copilot new Workflow cant use maker provided credentials. only agent flow can do that?

Question

Copilot new Workflow cant use maker provided credentials. only agent flow can do that?

Prashant Jadiya 35

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change the auth mode of the workflow like we used to do in agent flow. is it current limitation? I already enabled maker provided creds in admin.

Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-09-10T07:22:41.22+00:00
Hi @Prashant Jadiya thanks for raising your issue. Could you please provide a few more details about the issue?

When you say “new Workflow,” are you referring to the new Workflow experience in Copilot Studio?

Could you share the exact steps you followed to create the Workflow and where you expected to see the Maker-provided credentials option?

Is the Maker-provided credentials option completely missing, or is it present but disabled/unavailable?

Which connector/action are you trying to use in the Workflow?

You mentioned that Maker-provided credentials are enabled by the admin. Could you confirm whether this is enabled at the environment level and whether there are any other relevant authentication/connection settings configured?

Are you seeing any error message, or is the issue only that you cannot change the authentication mode?

If possible, could you share a screenshot of the Workflow authentication/connection configuration (with any sensitive information removed)?

This will help us determine whether this is a limitation of the new Workflow experience or a configuration/connector-specific issue.
Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-09-18T10:17:28.59+00:00

Hi @Prashant Jadiya ,are you still encountering this issue? If yes, could you please share the requested details?

1 answer

Your answer

Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-09-10T07:22:41.22+00:00

Hi @Prashant Jadiya thanks for raising your issue. Could you please provide a few more details about the issue?

When you say “new Workflow,” are you referring to the new Workflow experience in Copilot Studio?

Could you share the exact steps you followed to create the Workflow and where you expected to see the Maker-provided credentials option?

Is the Maker-provided credentials option completely missing, or is it present but disabled/unavailable?

Which connector/action are you trying to use in the Workflow?

You mentioned that Maker-provided credentials are enabled by the admin. Could you confirm whether this is enabled at the environment level and whether there are any other relevant authentication/connection settings configured?

Are you seeing any error message, or is the issue only that you cannot change the authentication mode?

If possible, could you share a screenshot of the Workflow authentication/connection configuration (with any sensitive information removed)?

This will help us determine whether this is a limitation of the new Workflow experience or a configuration/connector-specific issue.
Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-09-18T10:17:28.59+00:00

Hi @Prashant Jadiya ,are you still encountering this issue? If yes, could you please share the requested details?

Answer 1

Prashant Jadiya 35

There are two workflows right? New and classic workflow.

for new version of copilot studio, in the workflow for any components it doesnt get me to force maker provided credentials. Which is the reason we are stuck with classic workflow (like powerautomate flow) to create and force the workflow to use maker provided credentials for the connections for all users.

Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-09-22T12:17:40.2566667+00:00
@Prashant Jadiya Could you please share the following details so we can reach out to the Engineering team for further investigation?

Workflow steps: Steps followed to create the Workflow and where you expected the Maker-provided credentials option to appear. Please confirm whether it is missing, disabled, or unavailable.

Connector details: Connector/action being used, current connection/authentication method, and whether the same connector works as expected in Classic Workflow.

Admin configuration: Confirmation that Maker-provided credentials are enabled at the environment/admin level, along with any relevant authentication settings.
Prasad-MSFT 10,546 Reputation points Microsoft External Staff Moderator

2026-10-08T10:18:46.4266667+00:00
Hi @Prashant Jadiya Could you please share the following details so we can reach out to the Engineering team for further investigation?

Workflow steps: Steps followed to create the Workflow and where you expected the Maker-provided credentials option to appear. Please confirm whether it is missing, disabled, or unavailable.

Connector details: Connector/action being used, current connection/authentication method, and whether the same connector works as expected in Classic Workflow.

Admin configuration: Confirmation that Maker-provided credentials are enabled at the environment/admin level, along with any relevant authentication settings.