Try these steps in order:
- Power cycle the printer Turn off the printer, unplug it, wait 30 seconds, plug it back in, and turn it on again.
- Check for a paper jam or blocked paper path Since paper was stopped physically, make sure no torn paper or obstruction is still inside the printer path.
- Run the Windows printer troubleshooter
- Open Settings
- Select Bluetooth & devices > Printers & scanners
- Select the printer
- Select More devices and printer settings
- Right-click the printer and select Troubleshoot
- Follow the wizard
- Make sure the printer is still installed correctly
- Go to Settings > Printers & scanners
- If the printer is missing, select Add a printer or scanner and add it again
- If it is listed but still not printing, remove it and reinstall it
- Update or reinstall the printer driver
- Open Start > Device Manager
- Expand Printers
- Right-click the Canon printer and select Update driver
- If no update is available, select Uninstall device
- Restart the computer so Windows can try to reinstall the driver automatically
- Also check the printer manufacturer’s website for the latest driver
- Restart the Print Spooler service
- Press Windows key + R
- Type services.msc and press Enter
- Find Print Spooler
- Right-click it and select Restart
- Clear and reset the print spooler
If jobs are stuck, this can help. Warning: this deletes queued print jobs.
- In the taskbar search box, type services and open Services
- Double-click Print Spooler
- Select Stop > OK
- In the taskbar search box, enter %WINDIR%\system32\spool\printers
- Open %WINDIR%\system32\spool\PRINTERS and delete all files in that folder
- Go back to Services
- Double-click Print Spooler
- Select Start
- Set Startup Type to Automatic
- Select OK
- Print a test page After reinstalling or updating the printer, print a test page to confirm the printer is working.
If the printer is connected by USB, also try a different USB port. If it is wireless, make sure the printer and computer are on the same Wi-Fi network.
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