My Minecraft realm subscription doubled and charged me twice

Kai Wynn 0 Reputation points
2026-07-08T00:55:56.83+00:00

There are now two active subscriptions for Minecraft Realms on the same account. i cannot request a refund on the second useless subscription through https://support.xbox.com

Windows for home | Other | Gaming
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  1. Lychee-Ng 28,915 Reputation points Microsoft External Staff Moderator
    2026-07-08T07:43:42.2166667+00:00

    Hi Kai Wynn, 

    I'm sorry to hear you got double charged for a Minecraft Realms subscription. That said, I need to note in advance that Microsoft Q&A is just a user-to-user support forum. Contributors here cannot access subscriptions, billing records, or process refunds. We can only provide guidance on the available support channels. Right now, please check again: 

    1. Sign in to Microsoft Account > Subscriptions
    2. Confirm the duplicate Minecraft Realms subscriptions 
    3. See if the Request a refund option is available > select and continue.

    It's also worth noting that Minecraft Realms subscriptions are not typically eligible for standard refunds, so the refund button may not appear. In that case, I recommend reaching out directly to Minecraft Support so they can review your Realm-specific subscription issues and duplicate purchases: 

    • Submit a request here: Minecraft Support Form 
    • Fill in the form and include: 
      • The Microsoft account used for the subscriptions 
      • Screenshots taken from Subscriptions page above. 
      • The order numbers + created date for both charges.

    I wish I could provide more direct help in your situation, but payment-related issues often involve privacy information. This is just a community platform, we are fellow users and do not have the ability to proceed further.


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