There was service incident for Lighthouse but its not reported in health dashboard

Robin Poulose Edapilly 231 Reputation points Microsoft External Staff
2026-06-22T13:54:46.66+00:00

https://www.reddit.com/r/msp/comments/1u9afij/is_lighthouse_not_working/

Can someone let us know what happen on friday , we can see it says it will take 24 hrs .

Azure Lighthouse
Azure Lighthouse

An Azure service that provides secure managed services and access control for partners and customers.

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  1. AI answer

    2026-06-22T13:55:15.96+00:00

    The health dashboard only shows incidents that have been formally detected and published for the relevant service and tenant. If an issue affected Microsoft 365 Lighthouse but was not reported in the Service health dashboard, the recommended steps are:

    1. Verify service health in both places that can surface Lighthouse-related issues:
      • In Lighthouse, go to Service health in the left navigation to review incidents and advisories affecting managed tenants.
      • In the Microsoft 365 admin center, go to Health > Service health, expand Microsoft 365 suite, and then check the status of Microsoft 365 Lighthouse specifically.
    2. Check whether the behavior is listed as a known issue:
      • Review the article Known issues with Microsoft 365 Lighthouse to see if the behavior matches any documented issues.
    3. If the incident is not shown in any health view and not listed as a known issue, open a support request so the engineering team can review backend logs for the tenant:
      • In Lighthouse, select the ? icon or the Help & support widget to open the Help pane.
      • Use Help + support → describe the issue including the full product name Microsoft 365 Lighthouse.
      • If diagnostics are available on the affected page, select Show diagnostics, save the JSON file, and attach it to the support request.
    4. If a customer tenant shows as Limited or has onboarding issues (for example, showing messages about data taking up to 24–48 hours), verify that all Lighthouse management requirements are met and that the tenant is not in a Removed or Error state. If the status remains incorrect after the documented time window (24–48 hours), contact Support.

    These steps ensure that any unreported or transient Lighthouse incident is investigated and, if appropriate, surfaced in service health or tracked via a support case.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator
    2026-06-23T00:51:30.8066667+00:00

    Hello RobE

    Thank you for posting your query on Microsoft Q&A platform.

    Service incidents for Microsoft 365 Lighthouse and its dependencies (Microsoft Intune, Microsoft Entra identity services, and MDM cloud services) are surfaced in the Service health page inside Lighthouse itself, not always in the main Microsoft 365 admin center view. From there you can open the Issue history to see past incidents and the Tenants affected tab to see exactly which of your managed tenants were impacted.

    To verify Friday's incident, please do this:

    1. Sign in to https://lighthouse.microsoft.com/ with an account that has the microsoft.office365.serviceHealth/allEntities/allTasks permission (any Entra role that includes this, such as Service Support Administrator, will work).
    2. In the left navigation, select Service health.
    3. Open the All issues tab → switch to Issue history and filter to Friday's date.
    4. Click the issue to view the Overview (status, user impact, history) and the Tenants affected tab. You can export the affected tenant list to**.csv** to share with your team.

    If you can't sign in to Lighthouse at all, check the public Microsoft service health status page for known sign-in issues affecting partner tenants.

    About the "it will take 24 hours" message: That message is not an incident ETA, it's the standard Lighthouse data sync window. Lighthouse aggregates data from Intune, Entra, and MDM services, and certain views (OneDrive data, threat details, tenant onboarding state, DAP/GDAP role changes) take time to refresh:

    • OneDrive data in the user details pane can show a "may take up to 24 hours" message until the underlying service catches up.
    • Threat name missing scenarios self-resolve within 48 hours with no action needed.
    • DAP role permission changes can take up to 30 minutes to reflect in Lighthouse.

    So, if the "24 hrs" notice you saw is on a data tab (Users, OneDrive, Threats, Tenants), that's expected behavior wait out the documented window before treating it as an incident. The full list is in the Known issues article: Known issues with Microsoft 365 Lighthouse.

    If the issue isn't listed anywhere and persists past the documented window:

    Open a support request from inside Lighthouse so the engineering team can pull backend logs scoped to your partner tenant:

    1. In Lighthouse, click the ? (Help & support) icon in the top-right.
    2. Describe the issue and include the full product name Microsoft 365 Lighthouse.
    3. On the affected page, select Show diagnostics, save the JSON, and attach it to the ticket.

    Reference:

    Thanks,

    Suchitra.

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