How to retrieve emails that have disappeared from folders in outlook

Question

How to retrieve emails that have disappeared from folders in outlook

Jane Bonczewski 0

Emails are vanishing from my folders

When I open a folder , emails that were in the folder are gone.

I would like to see if they can be obtained

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2 answers

Your answer

Answer 1

Alice-N 13,390 Microsoft External Staff Moderator

Hi Jane Bonczewski

I understand you’re having an issue where emails disappear from folders in Outlook.com—messages that were previously in a folder no longer show when you open that folder. Could you confirm:

Does Search find one of the missing emails, or are they not found at all?
Are the emails missing only in one folder, or multiple folders?
Are you seeing this on web only, or also in the Outlook mobile app?

I would love to hear from you soon. Have a nice day!

Alice-N 13,390 Reputation points Microsoft External Staff Moderator

2026-05-16T03:30:28.7166667+00:00

Hi Jane Bonczewski

I hope you are doing well! I just want to check if you have had a chance to check my reply earlier? Please let me know when you have time.

Have a lovely day!
Jennifer 0 Reputation points

2026-10-05T17:44:32.1966667+00:00

i need help with this issue.... my search does not find the missing emails, missing from multiple folders and its happening across online and the app.
Hornblower409 16,335 Reputation points

2026-10-06T03:54:24.89+00:00

@Jennifer said

i need help with this issue.... my search does not find the missing emails,

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post. You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

Answer 2

Use the Deleted Items and Recoverable Items features in Outlook on the web/Outlook.com to try to get the missing messages back.

Check Focused/Other and Deleted Items

If Focused Inbox is enabled, open the Other tab and see if messages were moved there. If they were, select the message, then Move to > Move to Focused inbox.
Open the Deleted Items folder and look for the missing messages. If found, select the message and choose Restore (or Move to folder > Inbox in the mobile apps).

Recover items removed from Deleted Items (web) If the messages are not in Deleted Items, they may still be in the Recoverable Items folder:
In Outlook on the web/Outlook.com, in the left pane, select the Deleted Items folder.
At the top of the message list, select Recover items deleted from this folder.
In the Recoverable Items list, select the messages to restore and choose Restore.
- Restored messages go back to their original folder when possible; if that folder no longer exists, they go to Inbox.

Notes and limits

Messages removed from Deleted Items are only recoverable for a limited time (for Outlook.com, 30 days from when they were removed from Deleted Items).
The Recoverable Items folder cannot be accessed from a mobile browser; use a PC or Mac.
Avoid using Deleted Items or Junk Email as storage folders, because items there may be permanently removed after the retention period.

If the messages do not appear in Deleted Items or Recoverable Items, they have likely been permanently removed and cannot be restored.

References: