All my outlook emails are going to the junk folder

Question

All my outlook emails are going to the junk folder

Nancy Sachetti 5

All my outlook emails are going to the junk folder. Anyone ever had this problem?

0 comments

3 answers

Your answer

Answer 1

If all your Outlook emails are going to the junk folder, it may be due to several reasons. One common cause is that your email settings may be configured to automatically classify certain messages as junk. Here are a few steps you can take to troubleshoot and resolve this issue:

Check Junk Email Options: Go to the Junk E-mail Options in Outlook and ensure that the filtering level is set appropriately. You can find this under the Home tab by selecting Junk and then Junk E-mail Options. Make sure it's not set to a level that is too aggressive.
Review Safe Senders and Blocked Senders Lists: Ensure that important email addresses are added to your Safe Senders list. You can do this in the same Junk E-mail Options dialog.
Mobile Device Settings: If you access your email on a mobile device, check if there are any spam filters or settings on the device that might be affecting how emails are classified. For instance, if your mobile device has a spam addresses feature, it may be moving emails to junk based on those settings.
Clear Spam Addresses: If you have a Samsung mobile device or similar, check the spam addresses feature in the email app and remove any entries that should not be there, such as your corporate domain.
Reset Folder Names: If the Junk Email folder is not functioning correctly, you might need to reset folder names using a tool like MFCMAPI to restore its proper location.

By following these steps, you should be able to address the issue of emails being incorrectly routed to the junk folder.

References:

Answer 2

EmilyS726 279.7K Independent Advisor

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

===========

If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Tim Irving 0 Reputation points

2026-05-08T19:44:56.5666667+00:00

Sure did back in 2023. Here's the history:

It looks like Microsoft took away the ability for paying customers (I have a M365 subscription) to raise tickets to document problems. Not a great look for customer service for subscription service, customers expect to work as per the documentation.

Something changed on Microsoft's email servers again, legitimate email is landing in my junk box. The sender domains are on my safe sender list and many of the individual senders are in my contacts with the "Trust email from my Contacts" toggled ON. I move the email from Junk to a folder under my inbox (Was In Junk) in order to keep an inventory of all impacted emails, so I can readily provide examples. I'm ready to roll, if I could get to support.

Back in 2023 (May - September) the same thing happened. They fixed it for a while in June 2023 but it came back again in July 2023. It was pulling teeth to get Microsoft to admit the problem existed on their servers and it had to be handled by Tier 3, Tier 1 was no help all they did was read the script every time and Tier 2 finally realized it was above their heads. I have ticket numbers 1057281724, 1056569674, 1056352937, 1055974886, 1055712765, 1055137293, 1053227042, 1055290456, 1055170053, 1053226548, 1053026386, 1052660475. It was Jaspreet finally fixed it under ticket 1057281724.

Moral of the story - always keep your ticket # and tell tier 1 you have a ticket to reference to bypass the tedious checking of junk filters.

Your recent post triggered a memory. Yes logging out was one of the steps I had to do, after they made the changes on the server. There were a few other steps of toggling settings to off then back on, it's been 3 years. Otherwise without the server side changes, you get the same results.

Answer 3

SALES MAASHA 0

My all emails are going to spam/junk, not landing inbox

So how I fix our these problems, please suggest me

0 comments