Can't access account, subscription, or billing info yet I am still being charged

Jon Waldman 15 Reputation points
2025-12-24T20:52:56.8933333+00:00

My microsoft office account says it doesn't have devices or payment methods but I get billed once a year. When I log into my account, It doesn't show anything. Maybe its because its an older account? I used to have access to It. Its a family 365 account.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. Darhyl Amizola 50,090 Reputation points Independent Advisor
    2025-12-24T21:30:00.4966667+00:00

    Hey there! Nice to meet you!

    Since the transaction does not reflect in your Microsoft account, the renewal may have been active on a different account.

    You may follow the guide through the official Microsoft website to investigate and locate the annual charge from Microsoft on this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you're able to find the transaction, you can check if it is eligible for a refund through this link:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    If you are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  2. Jon Waldman 15 Reputation points
    2025-12-24T20:54:18.5233333+00:00

    I got an email saying I was billed last month. I will assume that email is the account email.

    Support does not work.

    I can't change billing since its not there. There is no active subscription It says even though there is.

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  3. AI answer

    2025-12-24T20:53:04.8366667+00:00

    If you're being billed for a Microsoft 365 subscription but cannot access your account or see any devices or payment methods, there are a few steps you can take to troubleshoot the issue:

    1. Check Account Type: Ensure that you are logging in with the correct account associated with the subscription. If it's a family account, the subscription may be linked to a different email address.
    2. Contact Support: Since you mentioned that it's an older account and you might not have access, consider reaching out to Microsoft Support for assistance. They can help you verify your account details and resolve any access issues.
    3. Billing Information: Sometimes, billing information can be tied to an account that you may not be aware of. Check if there are any other accounts associated with your email that might be causing the charges.
    4. Subscription Management: If you have access to the Microsoft 365 admin center, you can check for any subscriptions linked to your account. If not, support can guide you through this process.
    5. Service Health: Verify the status of Microsoft services to ensure there are no outages affecting your account access.

    If you still face issues, contacting Microsoft 365 Support directly is the best course of action to resolve your account and billing concerns.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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