I have purchased Lifetime.AnyScan.IAP but I cannot find it for download. Order Number 9268523641

Question

Ingeborg McNicoll 10

Ingeborg McNicoll 10 Reputation points

2025-08-20T11:39:57.1533333+00:00

I have purchased Life.AnyScan.IAP. There was a delay while my bank accepted the credit card and received the receipt on 15 Aug but I have no instructions how to download the App for scanning, just an email from Microsoft that the download is available.
Ingeborg McNicoll 10 Reputation points

2025-08-20T11:41:32.7+00:00

I need a response please

1 answer

Ingeborg McNicoll 10 Reputation points

2025-08-20T11:39:57.1533333+00:00

I have purchased Life.AnyScan.IAP. There was a delay while my bank accepted the credit card and received the receipt on 15 Aug but I have no instructions how to download the App for scanning, just an email from Microsoft that the download is available.
Ingeborg McNicoll 10 Reputation points

2025-08-20T11:41:32.7+00:00

I need a response please

Answer 1

John Jefferson Doyon 89,540 Independent Advisor

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with purchase-related concerns.

To help narrow down the issue:

When you say Lifetime.AnyScan.IAP, are you referring to an app you purchased through the Microsoft Store on your PC, or was it from another website?
Have you already checked the Microsoft Store app on your PC under "Library" or "My Apps" to see if the download is waiting there?
Could you confirm whether you’re using a Windows 10 or Windows 11 device?

Click "Add comment" to let me know.

Regards,

John J.D.

Melissa 0 Reputation points

2026-04-22T20:16:04.86+00:00

I am having the same problem as John. I called the Microsoft number and there is no option to talk to a person. I have searched the Microsoft "help" site and it had no idea what I was talking about. I searched in Google "bought Lifetime.AnyScan.IAP and got no download link" and it gave me this page.

So what is the deal? Can I please have the download link I paid for? Or talk to someone with a beating heart?
Kellie 0 Reputation points

2026-10-10T23:39:24.2266667+00:00

Same problem. I received the email receipt but no direction on where to use the ap. I tried going into the one I originally used and paid within which just wants me to purchase the product again. I also went into my Microsoft Store ap under Library. It's there but does not give me an option to use it. I purchased this for immediate use; I wish I read the comments first. Please let me know how to resolve this problem asap.