Email keeps getting stuck in the outbox

Question

Email keeps getting stuck in the outbox

Anonymous

All of my emails are in the drafts folder, they don't go out and there is no error, what's going on?

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Answer 1

Dear Sean Prend

Welcome to Microsoft Community.

According to your description, the failure of your mail is all in the mailbox.

I still need to confirm some information about your problem:

What is the extension of your mailbox account? (Outlook/Hotmail, Gmail, Yahoo)
Are you using the mailbox for company/school or personal use?
What version of Outlook are you using? (Outlook Web, Outlook New, Outlook Classic)

For this problem, you can also try the following ways to fix it: This situation can be caused by a variety of reasons. Here are some common causes and solutions:

Large attachments:

If an email contains a large attachment, it may get stuck in the inbox. Try deleting the attachment and resending the email.

Send and receive settings:

Ensure that the Send Now While Connected option is enabled. In Outlook, you can enable this option by following these steps:

Tap File > Options.

On the Advanced page, locate the Send and Receive section, and select Send When Connected.

E-mail account password:

If you have recently changed the password for your e-mail account, make sure you update it in Outlook.

Outlook add-ons:

Certain add-ons may interfere with email delivery. Try disabling unnecessary loads.

Network Connections: Make sure your network connection is up to date.

Internet connection:

Make sure your Outlook or mail server is online. If it is offline, you will see a “Connection Disconnected” or “Trying to Connect” status.

In the meantime, you can also follow the following ways to communicate with Microsoft's human customer service:

Open the link to the website: Contact - Microsoft Support
Type "Outlook" in the search box and click "Get Help", when you're done, click Contact Support at the bottom.
Select "Microsoft 365 and Office" for the product, select "Outlook" for the issue category, and click "Confirm".

4.Select "Chat with a support specialist on your web browser" and inform the support staff about your problem.

You can also check the link to view the Microsoft phone number in your area for weekday contact:Global Customer Service phone numbers - Microsoft Support

Feel free to text back if you need further help.

Best wishes

Chris.S-MSFT | Microsoft Community Support Specialist