We're offline please signin with ladt password you enter in this device

Question

We're offline please signin with ladt password you enter in this device

Anonymous

Hello Microsoft Support Team, ‎ ‎I'm encountering an issue with my laptop where it prompts me to sign in with the last password I used. However, I don't remember that password. I'm unable to access my laptop due to this. Basically i am a computer science student i don't wanna lose a single file dmfrom my laptop because of my exam having ‎ ‎Could you please assist me in resolving this issue? I'd appreciate guidance on how to regain access to my laptop. ‎ ‎My Self Is Abdul Basit ‎Microsoft account ******@gmail.com ‎ ‎Thank you for your help and support.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi there, Abdul! This is Marc. Thank you for reaching out to the community.

Thanks for providing those details. Based on what you've described, here are a few approaches we can try.

If you're signed into a Microsoft account, go to Microsoft Account Recovery (https://account.live.com/password/reset) and follow the steps to reset your password. You may receive a recovery code via email or phone.

If your laptop was previously set up with a local account (not linked to your Microsoft account), you may be able to use that password instead. If you don't remember it, try the password hint or see if there are any recovery options available.

Try booting into Safe Mode and see if you can log in with another account or reset the password: Restart the laptop and repeatedly press the F8 key (or Shift + Restart). Select Troubleshoot > Advanced Options > Startup Settings, then choose Safe Mode.

If none of these options work, reaching out to Microsoft Support directly may be your best option to recover your account.

Let me know if you need further assistance.

Best regards,

0 comments

1 additional answer

Answer 1

Hi Marc,

Thank you for your reply.

I want to clarify my situation:

I **know my current Microsoft account password**, but my laptop is **offline and stuck in Airplane Mode**, so it **cannot sync the new password from Microsoft servers**.

When I try to log in, it keeps asking for the **previous password that was used when the device was last online**, which I don’t remember.

I’ve also already tried:

Booting into **Safe Mode**, but it still asks for the same password.
Resetting my Microsoft account password online, but since the laptop is offline, it’s not helping.

I urgently need to access my files because of my upcoming exams, and I don’t want to lose any data.

Can you please suggest any method to bypass this or get access without formatting or data loss?

Thank you for your understanding and help.

Best regards, Abdul Basit Siddiqui