Some attachments do not display on my Gmail emails

Anonymous
2013-01-18T21:10:07+00:00

I've configured both a Live account and a gmail account on the Mail app of my surface. I get all of my Live emails and any attachments. I also get all of my emails in my Gmail account however, I do not get all of the associated attachments. In some cases its a just a simple JPG file. If I check my Gmail online I can see all of the associated attachment. I have also forwarded the Gmail emails in question to my live account and when I see the forwarded Live email on my surface the attachment does display and I'm able to open them.

Does anyone know what setting I have to change on either on Gmail or my Surface. Most of the attachments that do not display are JPGs. I do not think its a size limitation as many of the files are small and as I mentioned I can forward them to my Live account (via web Gmail) and I can see the attachments with no problems.

Windows for home | Previous Windows versions | Email and communications

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  1. Anonymous
    2013-01-18T22:35:45+00:00

    Hello xdiman,

    Do the senders of the emails that arrive at your Mail app without the attachment showing have anything in common, such as type of email they use? Is this happening from just one sender, or multiple senders?

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  2. Anonymous
    2013-01-19T00:11:11+00:00

    Most of the emails are yahoo or Gmail and different senders but their is no definite pattern. However, some attachments may come in fine and others not from the same senders.

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  3. Anonymous
    2013-01-19T00:30:29+00:00

    Hello again xdiman,

    That's weird, that the same senders can either have same type of attachments appear or not have them show up at all. You might consider uninstalling the Mail app, restarting the RT device, then reinstalling the Mail app from Store.

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  4. Anonymous
    2013-01-19T00:39:04+00:00

    I will try that but before I do I want to note that many of these emails come from iPhone users, not sure if that's a factor

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  5. Anonymous
    2013-01-19T00:56:33+00:00

    Hello again,

    Are they creating new emails or forwarding emails to you?

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