Microsoft down?

John Yash 0 Reputation points
2026-11-13T17:01:46.14+00:00

When will Microsoft email be back up and running at 100%? It is still not receiving or sending emails

Outlook | Web | Outlook.com | Email
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  1. Marcin Policht 112.8K Reputation points MVP Volunteer Moderator
    2026-11-13T17:05:32.95+00:00

    Unfortunately this is still the ongoing recovery.

    You can monitor the latest updates via https://status.cloud.microsoft/

    Here is the latest available information:

    User impact: Users may be unable to access or perform several actions in Microsoft 365 services.

    Current status: We're observing signs of sustained recovery throughout the affected environment, and while our investigation into the underlying root cause is ongoing, we're continuing to monitor the impacted services to verify service health levels remain stable. This issue impacts Outlook.com, OneDrive, OneNote, Microsoft To Do, Teams, and Microsoft 365 for the web although you may also see issues in other Microsoft 365 services. Next update by: Friday, November 13, 2026, at 6:30 PM UTC

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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  2. AI answer

    2026-11-13T17:02:51.87+00:00

    Microsoft is experiencing an active Microsoft 365 email service degradation as of November 13, 2026, but no confirmed time for 100% restoration has been published; recovery may be gradual, so monitor the public service-health page for the next update.^1^

    The incident reporting is clearest for work or school accounts hosted by Microsoft 365/Exchange Online. Personal Outlook.com and Hotmail accounts may exhibit similar symptoms, but an individual mailbox problem is also possible.

    What to do now

    1. Check Microsoft’s public service-health page.
      If it still reports an Outlook or Exchange incident, wait for Microsoft to mark the incident resolved. Reinstalling Outlook or repeatedly removing the account will not repair a server-side outage.
    2. Test through the Outlook.com website rather than only the desktop or mobile app.
      • If webmail also cannot send or receive, the problem is service-side or mailbox-side.
      • If webmail works, the issue is limited to the app or its synchronization.
    3. After Microsoft reports recovery, send a plain-text test message with no attachment from another email account and reply to it. This confirms both inbound and outbound delivery.

    If it remains broken after service recovery

    For a personal Outlook.com or Hotmail account:

    • Open Settings → General → Storage. A full Microsoft cloud mailbox cannot send or receive mail; messages sent while storage was full are bounced and cannot later be recovered.^2^
    • Check Other, Junk Email, and Deleted Items.
    • Select Filter → Sort → Date.
    • Open Settings → Mail → Rules and disable unexpected rules.
    • Open Settings → Mail → Forwarding and verify that mail is not being redirected.
    • Check the Outbox for a stuck message and note any non-delivery report or error code.

    If those checks do not restore delivery, select Help in Outlook.com, search for “cannot send or receive email,” then scroll to Still need help? → Yes to contact Outlook.com support.^2^

    For a work or school account, contact the organization’s Microsoft 365 administrator. The administrator can review the tenant-specific service incident and message trace information that is not available through the public status page.

    References

    1. Microsoft service health status
    2. Can't send or receive email in Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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