Using Wireless Comfort Keyboard 5050

Avner Gal 0 Reputation points
2026-11-13T12:23:37.7+00:00

My new computer cannot connect to the Wireless Comfort Keyboard 5050.

Any idea how to resolve this?

Windows for home | Windows 11 | Devices and drivers
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-11-13T12:24:22.52+00:00

    The Wireless Comfort Keyboard 5050 must be connected through its supplied USB wireless transceiver—it cannot be paired from Windows 11’s Bluetooth settings.^1^

    Connect the keyboard

    1. Locate the small USB transceiver supplied with the 5050 keyboard/desktop set.
    2. Install fresh batteries in the keyboard and switch it on.
    3. Plug the transceiver directly into a USB port on the computer—not through a USB hub.
    4. Wait while Windows detects it and installs the standard USB input-device drivers. Windows 11 includes drivers for USB Human Interface Devices such as keyboards.^2^
    5. Test typing in Notepad. You do not need to select Settings > Bluetooth & devices > Add device.

    If it still does not work

    Work through these hardware checks in order:

    1. Reconnect the receiver: unplug it, wait approximately 10 seconds, and reconnect it.
    2. Change USB ports: try another port, preferably one directly on the computer.
    3. Reset the wireless connection: check the underside of the keyboard and the USB receiver for Reset/Connect buttons. If present, press them to re-establish the connection.
    4. Replace the batteries: use a fresh set even if the keyboard’s indicator briefly lights.
    5. Test on another computer: plug the receiver into another Windows PC and test the keyboard. These are Microsoft’s recommended isolation steps for wireless USB keyboards.^3^

    Also run Settings > Windows Update > Check for updates, then install available updates. If Device Manager shows the receiver or keyboard with a warning symbol, right-click that device and select Update driver.^3^

    If the keyboard and receiver also fail on another PC after fresh batteries and a reset, the keyboard set or transceiver likely requires replacement. The Wireless Comfort Desktop 5050 is included in Microsoft’s accessory warranty/replacement guidance.^4^

    References

    1. Microsoft® Wireless Comfort Desktop 5050 with AES
    2. USB device class drivers included in Windows
    3. Mouse and keyboard problems in Windows | Microsoft Support
    4. How to replace your Microsoft PC Accessory under warranty | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. TaoLi 120.6K Reputation points Independent Advisor
    2026-11-13T14:06:27.32+00:00

    The Wireless Comfort Keyboard 5050 connects through its supplied USB receiver and does not support Bluetooth pairing.

    I’d first check whether the receiver is still plugged into your old computer >> move it directly to a USB port on the new computer >> wait a moment, then try typing.

    If it still doesn’t respond, try another USB port and fresh AA batteries.

    Do you still have the original USB receiver? Let me know how it goes, and I’ll help with the next step.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.