My outlook is not working

Josh Hartway 0 Reputation points
2026-11-13T11:32:57.7266667+00:00

My outlook is not working on my mobile device or desktop, when will service be restored

Outlook | Web | Outlook.com | Email
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  1. DaveM121 948.5K Reputation points Independent Advisor
    2026-11-13T12:04:55.41+00:00

    Hi Josh,

    This forum is just a user to user forum, no-one here knows when this huge outage will be resolve, Microsoft indicate they are working to resolve the server side problem that is causing servers to spike CPU usage, causing racks to go into maintenance mode and creating cascading failures

    There are some indications at the moment that some services are becoming accessible again.

    Also, some people indicate they can now access their Email on a mobile device, while it is still not working on a PC.

    You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T11:33:41.0733333+00:00

    Microsoft is currently reporting service degradation, but it has not published a specific time for full Outlook service restoration.^1^

    Because Outlook is failing on both your mobile device and desktop, avoid reinstalling the apps or removing your account for now. Monitor the official Microsoft service health status page; access should recover automatically as Microsoft restores the affected services. Outlook.com’s support guidance also directs users experiencing access problems to that status page.^2^

    After the status page reports that services are restored:

    1. Close and reopen Outlook on both devices.
    2. Try signing in through Outlook.com.
    3. If the web version works but the mobile app still does not sync, follow Microsoft’s mobile sync and sign-in troubleshooting guidance.^3^
    4. If Outlook remains unavailable on every device after the incident is marked resolved, use Help in Outlook.com and select Still need help? to contact support.^4^

    References

    1. Microsoft service health status
    2. Fixes or workarounds for recent issues on Outlook.com
    3. Troubleshoot Outlook mobile issues | Microsoft Support
    4. Can't send or receive email in Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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