outlook not working today

P26701132-SAMIDHA TAMBE 0 Reputation points
2026-11-13T11:26:58.82+00:00

I am unable to access my outlook today.

please help me with this am i the only one who is facing this issue or is it worldwide?

Outlook | Windows | New Outlook for Windows | For education
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  1. Heimerdinger 1,645 Reputation points Independent Advisor
    2026-11-13T11:52:59.88+00:00

    Hello @P26701132-SAMIDHA TAMBE,

    I completely understand how disruptive it is to be unable to access Outlook, especially when it affects your daily work. You are not the only one experiencing this issue—Microsoft has confirmed a widespread Microsoft 365 service incident (Incident ID: MO1550821) that is impacting Exchange Online and related services, including Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync, and REST-based connections. Email delivery may also be delayed.

    The issue began on November 13, 2026, at 1:26 AM GMT+7, and Microsoft has classified it as a service degradation affecting multiple Microsoft 365 services.

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    User's image

    As of the latest update at 6:01 PM GMT+7, Microsoft has made additional progress toward recovery, particularly across portions of the affected infrastructure in the Asia Pacific region. Traffic is being gradually restored, and improvements have been observed in key scenarios including mailbox access and delayed email processing. However, some users may still experience intermittent issues while recovery continues.

    Microsoft is extending recovery actions to other affected regions, stabilizing the service, and adding capacity to improve consistency. Reducing email queues and backlogs remains a priority, and the email timeout window has been extended to 48 hours to help protect delayed messages while delivery catches up.

    Please rest assured that this is being treated with the highest urgency. I will continue monitoring the service health updates and will share any new information as soon as it becomes available.

    I sincerely appreciate your patience, understanding, and cooperation while this matter is being resolved. Please feel free to let me know if you have any further questions or if there is anything else I can assist you with in the meantime.

    Best regards,

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  2. AI answer

    2026-11-13T11:27:47.6566667+00:00

    Yes—there is a widespread Microsoft 365 outage affecting Outlook today, November 13, 2026, so this is not limited to your account or Windows PC.

    The disruption began November 12 and has affected Outlook and related Microsoft 365 services across multiple regions; recovery has been gradual and may remain intermittent.^1^

    What to do now

    1. Do not reset, reinstall, or remove your Outlook account during the active outage. Those actions will not resolve a Microsoft-side incident.
    2. If this is an education or work account, ask your school’s Microsoft 365 administrator to open: Microsoft 365 admin center → Health → Service health → Exchange Online. The administrator can select the active issue to view affected services, user impact, recovery status, and Microsoft’s latest updates.^2^
    3. If the admin center itself cannot be opened, check the public Microsoft service-status page.^2^
    4. Wait until the incident status changes to Service restored, then close and reopen New Outlook and test access again.

    Only if Outlook still fails after service recovery

    For New Outlook for Windows, first close it completely:

    1. Right-click Start and select Task Manager.
    2. Select Microsoft Outlook, then choose End task.
    3. Reopen Outlook and test the account.

    If it still does not work, uninstall New Outlook from Start → New Outlook for Windows → Uninstall, then reinstall it from Microsoft Store. Microsoft documents these as the applicable recovery steps for New Outlook.^3^

    Avoid classic Outlook procedures such as Safe Mode, COM add-in repair, or profile recreation unless you are actually using classic Outlook; those procedures are not the correct first response for New Outlook or for an active service outage.

    References

    1. Microsoft 365 outage continues into Friday as company works to restore Outlook, other services
    2. How to check Microsoft 365 service health
    3. Outlook for Windows not responding, hangs, freezes, or stops working | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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