Outlook email

Question

Outlook email

Karen Albert-McFadden 0

My work email is still not working since yesterday. When is the estimated time this will be fixed?

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2 answers

Your answer

Answer 1

Hi Karen,

I completely understand how disruptive it is when your email isn't working as expected, especially during your workday.

Currently, Outlook is experiencing a service issue (Incident ID: MO1550821), which is classified as Service Degradation. Please rest assured that Microsoft’s engineering teams are treating this as a priority and are actively working behind the scenes to resolve it and get everything back to normal. While they haven't shared an exact Estimated Time of Arrival (ETA) for full recovery just yet, mitigation efforts are underway.

If you'd like to follow real-time progress, your IT team can keep an eye on the official updates in the Service Health portal:

https://admin.cloud.microsoft/#/servicehealth/:/alerts/MO1550821

If you aren't sure who manages this for your organization, this quick guide can help: How do I find my Microsoft 365 admin? - Microsoft Support

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Your patience and understanding during this disruption are greatly appreciated. Hopefully, full service will be restored shortly so you can get back to your work without further interruption.

Answer 2

Microsoft currently reports a Microsoft 365 business-service degradation, but no public estimated restoration time is available; your company’s Microsoft 365 administrator must check the tenant-specific incident for the latest update and recovery estimate.^1^

Check the restoration status

Ask your work IT help desk or Microsoft 365 administrator to:

Sign in to the Microsoft 365 admin center.
Go to Health → Service health.
Under Active issues Microsoft is working on, open the incident affecting Exchange Online, Outlook, or Microsoft 365 connectivity.
Review Status, User impact, Last updated, and All updates for Microsoft’s latest recovery timeline.

The incident page is where Microsoft posts progress, mitigation details, and confirmation that service has been restored. Service health can be viewed by users assigned an appropriate administrator role, including Service Support admin or Helpdesk admin.^2^

The public notice confirms a broad Microsoft 365 issue, but it does not establish that your mailbox is affected by that incident specifically. If your administrator sees no relevant Exchange Online incident, they should select Report an issue from Service health or open a Microsoft 365 support request and investigate your account separately.

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