I can login into ms 365 for mac online but no on my apps on macbook

Geoff Watson 0 Reputation points
2026-11-13T10:58:16.1566667+00:00

I can login into ms 365 for mac online but when I open my office apps on macbook it informs me that it cannot find a MS 365 for that email account. I have tried various solutions suggested online but still can't login.

Strangely, I can login to my apps on my iPhone!!! ????

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. GsN5034 - IA 79,510 Reputation points Independent Advisor
    2026-11-13T11:37:28.21+00:00

    Hello,

    1. May I know whether you have a Microsoft 365 Personal or Family subscription?
    2. Additionally, please check the link below and let me know if the subscription is listed under your Microsoft account.

    https://account.microsoft.com/services

    Office Online and the iPhone Office apps are free to use without a subscription. To use the desktop apps, you’ll need either a one-time license (like Office Home 2024) or a Microsoft 365 Personal or Family subscription.

    Important Note:

    Currently, some Microsoft services are experiencing global outages where Outlook, OneDrive, and other Microsoft 365 services may not work as expected.

    Microsoft is investigating the issue and working to restore the affected services.

    You can check the latest Service Health Status at the link below.

    https://status.cloud.microsoft/

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