Using classic Outlook for Windows in business environments
As of November 13, 2026, Microsoft is reporting an active Microsoft 365 service degradation affecting Outlook/Exchange-related functionality, but no confirmed universal restoration ETA has been published; check your tenant’s Service health entry for the latest scope and estimate. ^1^
Check the latest status
If you are a Microsoft 365 administrator:
- Sign in to the Microsoft 365 admin center.
- Open Health → Service health.
- Under Active issues Microsoft is working on, select the relevant Outlook/Exchange or Teams incident.
- Review Status, User impact, Affected services, Last updated, and All updates.
This dashboard is tenant-specific and is the authoritative place for progress updates or an estimated recovery time if Microsoft provides one. Service health covers Exchange Online, Outlook on the web, Teams, and other Microsoft 365 services. Service Support admins and Helpdesk admins can also view it. ^2^
If the admin center is unavailable, use the public Microsoft service health status page. ^3^
ETA and Teams impact
- ETA: There is currently no official, generally applicable ETA. A matching Microsoft Q&A incident update also states that no official ETA is available and directs administrators to the incident in the admin center. ^4^
- Teams: Do not assume every Teams feature or tenant is affected. Check whether Teams appears under Affected services in your tenant’s incident details. Some cross-service behavior can be affected when it depends on Exchange, while unrelated Teams functions may remain available.
- Avoid reinstalling Outlook, recreating profiles, or clearing Teams caches while the issue is listed as an active service incident. Those local actions do not resolve a Microsoft-side outage.
For automatic updates, open the incident and select Manage notifications for this issue, or configure notifications under Service health → Customize → Email. ^2^
References