we can't access to our fondazioneitscosmo.onmicrosoft.com tenant

Nicola Martin 0 Reputation points
2026-11-13T08:25:52.5666667+00:00

we can't access to our fondazioneitscosmo.onmicrosoft.com tenant , because we us ******@fondazioneitscosmo.onmicrosoft.com we try to reset the password but the system tell is not possible, please help us

thank you

Microsoft 365 and Office | Other
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  1. Nicola Martin 0 Reputation points
    2026-11-13T14:22:43.11+00:00

    before yesterday but iy isn't a connection problem , simply someone have already register our domain in 365 , with an accoutn we don't have the password , we need Microsoft support to restore that account

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  2. Nicola Martin 0 Reputation points
    2026-11-13T14:21:24.7633333+00:00

    before yesterday , but it's not a connection problem, is that someone register our domain in 365 e we need to recover that, we only have the name of the account not the password, we need Microsoft Support

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  3. Vincent Choy 11,315 Reputation points Volunteer Moderator
    2026-11-13T08:28:31.7133333+00:00

    if it just happened yesterday or today this is due to Microsoft365 outage worldwide.

    It is progressively being restored and some services are working now.

    If it happened before yesterday then it is a different matter and you might need to give us more details.

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