Certificate download

Sign in to your Microsoft Learn Certification Dashboard with the account used to register for the exam, then open Certificates → View Certificates to download your certificate; receiving the email is not required.

Download the certificate

1. Sign in to your Microsoft Learn profile.
2. Open your Certification Dashboard.
3. In the Certificates section, select View Certificates.
4. Select Download in the lower-right corner of the Certificates panel.
5. Check the box beside the certificate you earned.
6. Preview the certificate or download it. Multiple selected certificates are downloaded as a .zip file. ^1^

If the certificate is not listed

• Allow up to 24 hours: For most exams, results can take up to 24 hours to appear under the Certifications tab in your Learn profile. Beta exams and exams scheduled through Certiport may follow different timelines. ^2^
• Check the certification requirements: Passing one exam does not produce a certificate when the certification requires multiple exams; the certificate appears only after all required exams have been passed. ^1^
• Try the account used for exam registration: If you have personal and work/school Microsoft accounts, sign out and try each account that may have been used to register. The congratulations email goes to the profile’s contact email, which may differ from its sign-in account. ^3^
• If the exam was taken through Certiport: Manage and download the credential through your Certiport user account because Certiport credentials are not currently reflected in Microsoft Learn profiles. ^3^

Contact Credentials Support

If more than 24 hours have passed, all certification requirements are complete, and the certificate is still missing:

1. Open the online support request from the Credentials Support page.
2. Select:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Preferred contact method: Email
3. Describe the missing certificate and provide your Learn username, found in Learn Settings.
4. Attach the exam result or score report and screenshots showing that the certificate is absent.
5. Submit the request and retain the case number sent by email. Check the junk folder if the confirmation does not arrive. ^4^

References

1. Access your certificates, badges, and transcript
2. Certification process overview
3. Missing Exams or Certifications
4. Credentials support