Access Blocker Authorisation error

Run Microsoft’s account sign-in helper first, because “reached your sign-in limit” can result from repeated incorrect attempts, another person entering your address, or a browser, device, or network issue—not necessarily an Office installation limit.[^1^](https://support.microsoft.com/accounts-billing/manage/you-have-tried-too-many-times-with-an-incorrect-password-error-when-signing-in-to-your-microsoft-acc#summary ""You have tried too many times with an incorrect password" error when signing in to your Microsoft account | Microsoft Support")

Personal Outlook.com, Hotmail, Live, or MSN account

1. Stop attempting to sign in repeatedly for a short time. Further failed attempts can trigger additional security checks.^2^
2. Open Microsoft’s Outlook.com sign-in guidance, then select the account troubleshooter/sign-in helper under Troubleshooting: Unable to sign in. Enter the affected email address and follow the result shown.^3^
3. Only if Microsoft explicitly says the account is blocked: open the Outlook.com unblock procedure and reset the password. Microsoft documents temporary blocking as a possible response to unusual sign-in activity.^4^
4. If a security code or password reset does not unblock it, use When you can’t sign in to your Microsoft account, linked from that unblock page. It provides further recovery and support options.

The phone can continue working because it may already have an authenticated session; that does not prove a new computer sign-in will currently be accepted. Keep that working phone session available while completing recovery.

If the message remains

After pausing attempts, test the computer using a different network—for example, a phone hotspot. This helps determine whether the current browser/device/network is involved.^2^

If recovery still fails:

1. Go to Contact Microsoft Support.
2. Enter Microsoft account sign-in blocked and select Get Help.
3. If unresolved, select Contact Support and use the offered support option.

Support can guide recovery, but its agents cannot send password-reset links or directly access and change account details.^2^

If this is an employer or school email address

Do not use the personal Outlook.com unblock process. Repeated attempts can be blocked by Microsoft Entra multifactor authentication. Wait before retrying, use another configured verification method if offered, and contact your organization’s IT help desk to inspect the Entra sign-in logs and account status.^5^

References

1. "You have tried too many times with an incorrect password" error when signing in to your Microsoft account | Microsoft Support
2. How to fix 'Let's help you move forward' error | Microsoft Support
3. How to sign in to Outlook.com | Microsoft Support
4. Unblock my Outlook.com account | Microsoft Support
5. Common problems with two-step verification for a work or school account