Outlook unable to load

Maisy Holford 0 Reputation points
2026-11-13T07:54:29.4533333+00:00

The Outlook app will not load and I cannot access any of my emails

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Alina Le 5,820 Reputation points Independent Advisor
    2026-11-13T08:03:40.59+00:00

    Hello Maisy Holford

    Regarding the issue you're experiencing with Outlook loading, I'd like to inform you of a connectivity issue that is currently impacting several Microsoft 365 services. This issue may be related to the difficulties you're encountering.

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

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    If you have Microsoft 365 administrator privileges, please kindly sign in to the Microsoft 365 Admin Center to view the details and latest updates of this issue.

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    Please rest assured that bringing the systems back online securely and stably is the top focus right now, and work is ongoing around the clock. I will monitor the progress closely to keep you informed as soon as new information becomes available.

    I sincerely appreciate your patience, understanding, and cooperation while this matter is being resolved. Please feel free to let me know if you have any further questions or if there is anything else I can assist you with in the meantime.

    Best regards,

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  2. AI answer

    2026-11-13T07:54:50.8066667+00:00

    Try these steps in order:

    1. Start Outlook in safe mode.
      • Press Windows key + R.
      • Type Outlook /safe and select OK.
      • In Choose Profile, accept the default profile and select OK.
      • If Outlook opens in safe mode, the issue is likely caused by an add-in.
    2. Disable add-ins if safe mode works.
      • In Outlook, go to File > Options > Add-ins.
      • At the bottom, make sure Manage shows COM Add-ins, then select Go.
      • Disable the add-ins and restart Outlook normally.
    3. If Outlook does not open in safe mode, create a new Outlook profile.
      • A corrupted profile can prevent Outlook from opening.
      • Create a new profile using the steps in Create an Outlook profile, then restart Outlook.
      • In the Choose Profile dialog, select the new profile and choose OK.
      • If Outlook starts normally, the original profile was corrupted.
    4. Repair Outlook data files if needed.
      • Exit Outlook.
      • Run the Inbox Repair Tool (scanpst.exe) using the steps in Repair Outlook Data Files (.pst and .ost).
    5. If Outlook hangs at loading profile after an update, end Office processes and disable presence features.
      • Open Task Manager.
      • End all running Office processes.
      • In Outlook, go to File > Options > People.
      • Clear:
        • Display online status next to name
        • Show user photographs when available
      • Restart Outlook.
    6. If the problem is specifically that an Outlook app or add-in does not load data, check the UseOnlineContent registry setting.
      • This applies to Outlook 2013 and Outlook 2016 when Apps for Outlook do not load correctly.
      • If UseOnlineContent is set to 0 or 1 under:
        • HKEY_CURRENT_USER\Software\Microsoft\Office\<x.0>\Common\Internet
        • or HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Common\Internet
      • change it to 2.
      • Warning: editing the registry incorrectly can cause serious problems. Back up the registry first.
      • If the value is under the Policies hive, an administrator must change the policy.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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