Can't can O365 subscription from Playstore

Check every Google account on the device and the Google Play receipt to identify the account that purchased Microsoft 365; once found, cancel it from that account’s Subscriptions page.

1. Identify the Google account that owns the subscription

Since the subscription is absent from the Google Play account already checked:

1. Search all email accounts for the original Google Play receipt. It identifies the Google account and order used for the purchase.
2. In the Play Store, tap the profile picture and switch to each Google account listed on the device.
3. For each account, check:
   • Profile picture → Payments & subscriptions → Subscriptions
   • Profile picture → Payments & subscriptions → Budget & history
4. Also review Google Payments under each account:
   • Open payments.google.com.
   • Check Activity and Subscriptions & services.

Google identifies using the wrong Google account as a common reason that a subscription is missing. Its order history can be checked through the Play Store, the Google Play website, or Google Payments. ^1^ ^2^

2. Cancel it when located

On the Android device:

1. Open Google Play Store.
2. Select the purchasing Google account.
3. Tap profile picture → Payments & subscriptions → Subscriptions.
4. Select Microsoft 365.
5. Tap Cancel subscription and complete the prompts. ^3^

Microsoft cannot cancel or disable recurring billing for a subscription purchased through Google Play; cancellation and refund requests must be handled by Google because Google received the payment. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

3. If none of the Google accounts contains it

Check the exact merchant name and transaction reference on the bank/card statement:

• If it identifies Google Play: contact Google Play through its Help Center and provide the Google Play order number from the receipt or payment record. ^5^
• If it identifies Microsoft: contact Microsoft Support and ask for the charge to be traced using the payment date, amount, transaction reference, and last four card digits. Submit those details privately—do not post them in this public forum. ^6^
• If neither provider can locate the recurring payment: ask the bank or card issuer to block future recurring charges. If the charge is unrecognized, report that explicitly rather than treating it only as a cancellation request.

References

1. Fix problems with subscriptions - Computer - Google Play Help
2. Review your order history - Google Play Help
3. Cancel, pause, or change a subscription on Google Play
4. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. Google Play Help
6. How to investigate a billing charge from Microsoft | Microsoft Support