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I have a Microsoft 365 Family subscription valid till May 2027 on my personal email ID.
However, I am unable to sign in. I tried all the self help.
I tried recovery. But I am still unable to sign in with my personal account and hence unable to use my subscription for the past 2 weeks.
Please help.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi, I'm Bernard. I'm happy to help!
To confirm, is there any particular error message or code when you try to log in? And may I know when you experienced this issue? Or is it for the whole 2 weeks?
Since I came back from an out station trip, my account / subscription is not usable. First it said my account didn't exist. I opted for self-help and asked for my account to be recovered. Although I have the valid subscription email, I got an email from someone in the Microsoft team stating she didnot get enough details. The next thing I know is that my account is blocked.
No one to talk to.
Hi, thank you for that information. The Microsoft account recovery form is one of the last and most effective options for recovering your account when other verification methods are unavailable. To help prove that you are the owner of the account, I recommend that you resubmit the form and provide as accurate and detailed information as possible. The more accurate information you provide, the higher the chances of your request being successfully verified.
However, if the issue persists, you can reach out to Microsoft Accounts and Billing support by following these steps:
Go to this link: https://support.microsoft.com/home/contact
Type your problem in the search bar and press Enter.
Scroll down to the bottom and select the blue "Contact Support" button.