Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Although I have a valid subscription, I am unable to sign in.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Maya Pundale
0
Reputation points
I have a Microsoft 365 Family subscription valid till May 2027 on my personal email ID.
However, I am unable to sign in. I tried all the self help.
I tried recovery. But I am still unable to sign in with my personal account and hence unable to use my subscription for the past 2 weeks.
Please help.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes 86,830 Reputation points Independent Advisor2026-11-13T05:37:26.28+00:00 Hi, I'm Bernard. I'm happy to help!
To confirm, is there any particular error message or code when you try to log in? And may I know when you experienced this issue? Or is it for the whole 2 weeks?
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Maya Pundale 0 Reputation points
2026-11-13T08:11:29.4433333+00:00 Since I came back from an out station trip, my account / subscription is not usable. First it said my account didn't exist. I opted for self-help and asked for my account to be recovered. Although I have the valid subscription email, I got an email from someone in the Microsoft team stating she didnot get enough details. The next thing I know is that my account is blocked.
No one to talk to.
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