No Email Access

Check Microsoft’s service-health page now; if Outlook.com is green, do not simply wait—test the desktop browser without extensions because Microsoft documents that AdBlock, UBlock, and some Firefox add-ons can prevent messages or the Inbox from loading.^1^ ^2^

Determine whether an outage remains

1. Open the Microsoft service-health page.
2. Check the status shown for Outlook.com or related Microsoft 365 services:
   • An active incident is displayed: wait for Microsoft to mark it resolved, then retry.
   • The status is green: proceed with the browser checks below. Microsoft specifically recommends waiting only when the service status is not green.^3^

The fact that mail works again on the Samsung phone does not establish whether the earlier outage is fully resolved. However, failure on both computers while mobile works can indicate a desktop browser issue rather than a mailbox-wide failure.

Test the desktop browser

Perform these steps on one computer first:

1. Open Outlook.com in an InPrivate/Incognito window.
2. If email loads there, return to the normal browser window and temporarily disable extensions—especially AdBlock, UBlock, pop-up blockers, or Firefox add-ons.
3. Add Outlook.com to the blocker’s allowed list, then refresh the page.
4. If it still does not load, try the latest version of a different supported browser:
   • Windows: Edge, Chrome, or Firefox
   • macOS: Edge, Chrome, Firefox, or Safari 16 or later

Microsoft confirms that ad and pop-up blockers can interfere with Outlook.com and recommends current supported browsers.^4^

If Outlook.com works in the private window or another browser, the account and service are functioning; focus on extensions and browser data in the original browser. Clear the Outlook/Microsoft site cache and cookies, close every browser window, reopen the browser, and sign in again.^2^

If neither computer can load it

Record the exact error message and whether the problem occurs before or after sign-in. Then:

• If you can enter Outlook.com, select Help, describe the problem, scroll to Still need help?, and select Yes.
• If you cannot sign in at all, use Microsoft’s sign-in troubleshooter from its Hotmail/Outlook.com sign-in support page.^3^

References

1. Microsoft service health status
2. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
3. How to sign in to Hotmail | Microsoft Support
4. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support