Using Classic Outlook on Windows for personal email, calendar, and contact management
Try these steps in order for classic Outlook on Windows:
- End stuck Office processes.
- Right-click the taskbar and open Task Manager.
- On the Processes tab, end all Office processes.
- Try starting Outlook again.
- If Outlook opens but hangs at loading profile, disable presence features.
- In Outlook, go to File > Options > People.
- Clear:
- Display online status next to name
- Show user photographs when available
- Restart Outlook.
- Start Outlook in safe mode and disable add-ins.
- Press Windows key + R.
- Type
Outlookand start it. - If Outlook loads properly, go to File > Options > Add-ins.
- Record the currently enabled add-ins, then clear all selected check boxes and select OK.
- Restart Outlook normally.
- If Outlook works, re-enable add-ins one at a time until the problem returns. Disable the add-in that causes the issue.
- Do not choose Remove for add-ins during troubleshooting; disable them only.
- Reset the navigation pane.
- Close Outlook.
- Press Windows key + R.
- Run:
Outlook.exe /resetnavpane - Then try Outlook again.
- Create a new Outlook profile.
- In Control Panel, open Mail.
- Select Show Profiles.
- Add a new profile and start Outlook using that profile.
- If Outlook starts normally, the original profile was likely corrupted.
- Warning: removing a profile deletes offline cached content, so back up data files first.
- Repair Outlook data files.
- Exit Outlook.
- Run the Inbox Repair Tool (scanpst.exe) using the instructions in Repair Outlook Data Files (.pst and .ost).
- If Outlook freezes when opening files or sending mail, check antivirus integration.
- Disable Outlook integration or Outlook antivirus add-ins in the antivirus product.
- Warning: changing antivirus settings can reduce protection. Use that workaround carefully.
- If the issue started after Outlook showed gray loading boxes and then stopped launching, use the classic Outlook startup troubleshooter.
- On Windows 10 or later, on the same PC as classic Outlook, run the Get Help startup troubleshooter from Microsoft Support.
- Outlook won’t open or is stuck at loading profile | Microsoft Support
- I can’t start Microsoft Outlook or receive the error “Cannot start Microsoft Outlook. Cannot open the Outlook Window” | Microsoft Support
- I can’t start Microsoft Outlook or receive the error “Cannot start Microsoft Outlook. Cannot open the Outlook Window” | Microsoft Support
- I can’t start Microsoft Outlook or receive the error “Cannot start Microsoft Outlook. Cannot open the Outlook Window” | Microsoft Support
- I can’t start Microsoft Outlook or receive the error “Cannot start Microsoft Outlook. Cannot open the Outlook Window” | Microsoft Support
- Outlook not responding error or Outlook freezes when you open a file or send mail