organisation email

Temi 0 Reputation points
2026-11-13T02:45:20.1966667+00:00

1.The organisation is refusing to mark me as a leaver due to claim of IG risk. 2. I was told the IG risk is due to the widening use and integration of the mail account across Microsoft products, including SharePoint and MS Teams. 3. I was told this IG issue means leaving staff would still have access to their previous organisation’s files, meeting and chats and there isn’t a solution to enable the current organisation to break the links, and team memberships etc. 4.I was told microsoft and The National mail team are working on a solution which will address this IG risk, but at the moment there is no solution therefore mail account cannot be transfered to another organisation. My Question is Please confirm the above is True or False

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Aetherin 3,930 Reputation points Independent Advisor
    2026-11-13T03:32:12.7933333+00:00

    Hi @Temi,

    Based on your description, your concern appears to relate to the NHSmail account transfer process and the Information Governance (IG) requirements associated with moving between organisations, rather than a general Microsoft 365 technical issue.

    I wouldn't be able to independently confirm whether the specific IG concerns or the ongoing work between Microsoft and the National Administration Service mentioned to you are accurate, as these may involve internal policies or technical discussions that aren't publicly documented.

    To get a more definitive answer, I'd recommend:

    • Following up with your organisation's Local NHSmail Administrator or IT team to clarify whether the restriction is based on an official NHSmail policy or a specific technical limitation. You could also ask them to provide an official reference or further explanation for their decision.
    • Contacting the NHSmail Helpdesk to confirm the current account transfer process and whether there are any technical or policy restrictions affecting your situation.
    • Speaking with your organisation's Information Governance team or Data Protection Officer to better understand the IG concerns behind the decision.

    Note: This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

    These teams are better placed to verify the specific restrictions and clarify what options may be available in your circumstances.

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